HOW TO BECOME A POLICE COMMUNICATIONS OFFICER / 999 CALL HANDLER
The role of a Police Communications Officer requires an ability to remain calm during stressful and difficult situations. There are approximately 80,000 999 calls every day in the United Kingdom and the police force utilise highly trained communications officers to professionally answer these calls and efficiently response to those in need.
Our 100-page insider career book will teach you how to pass the entire police communications officer selection process; from tips on passing the application form through to sample call handler tests and interview questions. Before you receive a copy of the guide, explore the following information to discover what the role involves and how bestto prepare for the selection process.
Duties as a Police Communications Officer
As a Police Communications Officer, you will be required to perform the following duties:
- Answer 999 emergency calls in a specified time frame.
- Obtain as much relevant and specific information about the call as possible in order to determine the correct response required.
- Keep the caller calm so that they can provide you with all the important facts about the incident.
- Deploy the relevant resources to the location of the incident and deploy back-up resources when required.
- Liaise with police officers who are ‘on the ground’ and provide support and additional information when required.
Of course, the above duties are only a small part of the Communications Officers duties. However, they do offer an excellent overview of what candidates can expect from the role. Furthermore, because the 999 call handling service operates 24-hours a day, 365 days per year, operatives are required to work irregular shift patterns to maintain the operation of this important public service.
Qualities required to become a Police Communications Officer
In order to become a competent Communications Officer, candidates will need to demonstrate the following key skills and qualities:
- An ability to remain calm in often difficult and stressful situations
Some of the calls received can be distressing, especially when the caller is clearly distressed or shocked at what they have witnessed. It will be your job to keep them calm and try to obtain as much information about the incident as possible.
- An ability to communicate in a clear and concise manner
Whilst communications officers are required to listen carefully, they must also be ableto verbally communicate concise and accurate information. This is because, once they have obtained information relating to the call, they will have to pass on this information to uniformed patrols. If they convey inaccurate information, this can have severe consequences; for example if the wrong uniformed patrol are dispatched to the wrong address.
- An ability to extract relevant information
Whilst taking 999 calls, communications officers will have to extract information from the caller that is relevant to the incident. This requires a large degree of skill and appropriate training. You will be required to use probing questions and tactics during the calls in order to obtain the correct information.
HOW TO BECOME A POLICE 999 CALL HANDLER 100-PAGE CAREER GUIDE
This 100-page career guide will teach you how to pass the selection process for becoming a 999 call handler with the police force. It covers the entire application process; from sample questions taken from the application form through to example call handler tests and interview questions and answers.
THE POLICE COMMUNICATIONS OFFICER SELECTION PROCESS
The selection and application process for becoming a Communications Officer includes a number of different elements. These various elements will assess whether or not you have the key skills required to perform the job competently and professionally.
The application form stage
During the application form stage, you will be assessed as to whether or not you meet the minimum eligibility requirements. You will be required to present details of your personal information, previous addresses, educational qualifications and any previous work experiences. On the form you will also be required to state why you want to become a communications officer, as well as listing any professional skills you have which are relevant to the role of a communications officer.
Assessment centre and call handling test
During the assessment centreprocess, you will undergo a series of tests that will gauge your ability to carry out the role effectively. In particular you will need to undergo a call handling test. This tests involves listening to an audio extract of an incident whilst typing and taking down the relevant facts of the incident. You do not have to take down all of the information about the incident, but it will be your job to extract all ‘relevant’ information. You will also be assessed on your typing skills. Whilst it can vary, a general rule of 26 words per minute is usually the minimum requirement for communications officers.
During the interview you will be asked a series of competency based questions such as:
Q. Can you give an example of when you have dealt effectively with a difficult and stressful situation?
Q. Can you give an example of when you have communicated with someone who was either upset or stressed?
In addition these situational interview questions, you may also be required to answer more generic and motivational questions. These include examples such as;
Q. Why you want to become a police communications officer?
Q. How do you think working shifts will affect your personal and social life?
To help you effectively answer these questions, we have created an excellent insiders’ guide which covers every element of the selection and application process. This guide is now in stock and available for immediate dispatch.
BONUS ITEM – 30-DAYS FREE POLICE OFFICER TESTING SUITE ACCESS
You will receive 30-days FREE ACCESS to our professional online testing suite which will equip you with sample tests that are very similar to the Police Initial Recruitment Test (PIRT)! After your 30 days free trial ends the service is automatically charged at a mere £4.95 plus vat per month with no minimum term. You can cancel at any time. See our terms and conditions for more details.
OPTION 1: HOW TO BECOME A POLICE COMMUNICATIONS OFFICER 100-PAGE BOOK
Your book will be dispatched within 24 hours.
OPTION 2: THE POLICE COMMUNICATIONS OFFICER PLATINUM LEVEL PACK
This outstanding platinum level package includes the Police Communications Officer book, 180-pages of police practice tests, numerical reasoning tests manual, 250-pages worth of psychometric tests and the police fitness test CD.
Your package will be dispatched within 24 hours.
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