How To Pass an Interview
If you make it through to the interview stage of a selection process then you had extremely well. In today’s climate jobs are becoming increasingly harder to come by. Many employers are finding more ways to work without the need for staff; therefore, when jobs and vacancies do become available, you have to grab the opportunity with both hands.
The most effective way to prepare for an interview is to get a copy of the job description and the person specification for the job. You will be asked questions about the job you have applied for and one of the most common questions asked is:
“Can you tell us about the job you have applied for, what does role involve?”
The way to prepare for this question is to research the company you are applying for and also try and speak to people who are currently working for the company. They will be able to provide you with tips and advice on how the company operates and also what the job entails. The second most effective way to prepare for these questions is to study the job description. A job description is the blue print for the role. It will detail what is expected of the successful candidate and it is from this document that you will be able to respond to questions of this nature. If you learn the job description and the person specification then you will be able to answer this question. If you know the person specification then the interview panel will be very impressed.
In terms of the reminder of the interview, and in particular responding to the questions, you can predict the type of questions you are going to get asked.
The first step in predicting the interview questions is to extract elements from the person specification. Let’s take a look at a typical part of a person specification:
– Be able to deal with customer complaints in an effective and efficient manner;
Let’s now take a look at how the interview panel may ask questions to confirm whether or not an applicant can meet the above requirement for the role.
- Can you provide us with details of where you have previously dealt with a customer’s complaint? What did you do, how did you do it and why did you take your chosen course of action?
- Do you believe it is important to deal with customers complaints effectively?
- Can you give an example of excellent customer service you have witnessed?
- What is our company’s procedure for dealing with customers complaints?
You can see from the above process that it is possible to be able to predict the types of interview questions you are likely to get asked during the interview. The key is to extract details of the person specification and then try to work out interview questions from each element.