Top 2 Travel Rep Interview Questions And Answers

Travel Rep Interview Questions And Answers

Each year thousands of people in the UK apply to become a travel rep with tour operators such as Thomas Cook and First Choice. Part of the selection and application process requires applicants to go through an intense interview. In this article we will provide you with a couple of sample travel rep interview questions and answers to help you prepare.

 

However, before we do, make sure you are fully aware of the qualities required to become a travel rep:

Become a Holiday rep

Qualities required to become a Travel Rep

– Flexible approach to work;

– A caring and understanding nature;

– An ability to work as part of a team; 

– Able to provide a high level of customer service;

– Willing to relocate at a moments notice;

– A desire to travel and also deal with customer complaints.

Let’s now take a look at two sample interview questions and answers for the travel rep selection process.

QUESTION 1

Why do you want to work for our tour operator? 

Once again, you may have already answered this question during the application form stage. If this is the case, remember to check your answer first before attending the interview. When answering this question, you must be positive about their tour operator.

The main reason for the panel asking this question is that they want to know you have researched them thoroughly, and that you are serious about wanting to join them. Many candidates apply for many different tour operators just because they want to become a travel rep. Wanting to join their particular tour operator is just as important as wanting to become a travel rep.

When answering this type of question, try to cover the following areas:

• Their reputation (providing it is positive).

• The quality of their product.

• The tour operator’s ambitions and achievements.

• What they stand for.

This type of question allows you really show that you have researched this particular tour company and that you are dedicated to becoming a rep with them. If the assessors can start to see you as part of their team your chances of success will be greatly increased. If you provide a response that is not specific to their company then this highlights that you have not prepared for the assessment day and this is not someone they will want to take on.

Now, take a look at the sample response before creating your own using a blank sheet of paper.

SAMPLE RESPONSE TO QUESTION 1

Why do you want to work for our tour operator? 

“Prior to attending the selection process, I researched a number of different tour operators before deciding to apply for yours. I was impressed by the quality of service the tour operator offers and I already know that it has an excellent reputation. Your customer service standards are high and the quality of training given to holiday reps is exceptional.

Having spoken to some of your existing employees, all of them were very happy in their work and stated that you are a very good employer. You are an exciting tour operator that has achieved much to date and I like the fact that you are always looking for innovative ways to improve and develop. I would like to work for a tour operator that cares about its customers, which you do. If the customer is happy and their experience of staying with you is a good one, they are likely to come back again. I would love to be a part of this team and believe the qualities I have will help it to continue to move forward and stay ahead of its competitors.”

KEY AREAS TO CONSIDER:

• The tour operator’s reputation.

• The quality of their product and what they stand for.

• The tour operator’s ambitions and achievements.

QUESTION NUMBER 2

Describe a situation at work where you have had to be flexible.

Part of the travel rep’s role is to be flexible. Part of the essential criteria for becoming a travel rep is that you are flexible. This means that you are flexible in terms of the roster and your availability. In order for the tour operator to operate effectively, it needs people who do not want to work a normal 9 – 5 job. You may have to be at the airport for 3am in order to pick up guests at 5am. Are you flexible enough to do this? 

Read the sample response we have provided before using a blank sheet of paper to create your own response. 

SAMPLE RESPONSE TO QUESTION 2

Describe a situation at work where you have had to be flexible.

“Whilst working in my current role as a hairdresser, I was asked by my employer to work late every Saturday evening. The reason for this was that a number of clients could only make appointments between 6pm and 8pm on Saturday evenings. Although I usually go out on a Saturday night, I decided to agree to the additional hours. The salon was doing well and was beginning to get a very good reputation.

I wanted to help the salon provide a high level of service to its customers and understood that if I didn’t work late on those evenings they would lose the custom. Fortunately, 2 months on, another member of the team has volunteered to help me cover the Saturday evenings, so I now only have to work every other Saturday. I fully understand that holiday reps need to be flexible in terms of their roster and working hours.

My personal life would allow for this and I believe it is a small sacrifice to pay for such a rewarding career. I can be relied upon to be flexible when required.” 

KEY AREAS TO CONSIDER:

• Demonstrate that your personal circumstances allow for flexibility.

• Provide an example where you have gone out of your way to help your employer. Tell them that you understand how important flexible working is to the role of a holiday rep.