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If you are applying for a Police Communication Officer position in 2026 with one of the UK’s police services, you will be required to undertake a number of challenging tests to assess your suitablilty for this varied and vitally important part of the UK Police Service. Police Officers rely on the information that is relayed to them by communication officers, so it is essential that communication officers have exceptional communication skills, are able to work well under pressure, and multi-task and be able to prioritise when required while remaining calm, empathetic and demonstrating enhanced listening skills in the most difficult and challenging situations.
With our brand new Police Communications Officer Software pack, you will have access to multiple tests which assess you on the following vital skills
The competences of a police officer serve as a template not just for the role of a police officer, but also for police staff roles including communications officer. To have a chance of success, applicants MUST learn, comprehend, and most crucially, be able to DEMONSTRATE them at EVERY stage of the selection process.
Scores are determined by how well each competency (or value) is exhibited and proven, so be sure you know them completely and well ahead of time.
WHAT ARE THE 10 CVF VALUES & COMPETENCIES?
Candidates will be needed to demonstrate a comprehension and knowledge of the behavioural traits and qualities that make up the police competencies at all levels of the application process. Scores are determined by how well each competency (or value) is exhibited and proven, so be sure you know them completely and well ahead of time.
“The 10 values and competencies are used to assess the suitability of all police applicants and are used to form the scoring criteria for the online assessments and interview stages.”
Also contains guidance for the 2024 version of the CVF
A brief overview and explanation of the 9 CVF Values and Competencies are as follows:
This means making clear decisions, explaining them and taking responsibility for them. It also means doing the right thing, even in difficult situations, by upholding professional standards, challenging poor behaviour or prejudice, maintaining public confidence, being honest and open, keeping promises, and responding to criticism professionally.
Recognise the various requirements of persons and consider them while making judgments. Everyone should be treated fairly and respectfully. They respect and value the perspectives of everyone they come into contact with, as long as they do not contradict the police code of conduct.
Act in the best interests of the general people and put the needs of the public ahead of their own. Adapt their messaging to the intended audience. Make an attempt to comprehend the demands of various members of the public.
Treating others with respect and compassion. Acknowledging other people’s opinions, values and beliefs – provided they fall within lawful boundaries. Asking for help when necessary.
Identifying and responding to problems/issues accurately and taking on projects with zeal and energy. Accepting responsibility for their actions.
Collaborating with colleagues and specialists from different organisations in a cooperative and harmonious manner. Having an approachable and friendly demeanour so that people feel at ease approaching them for assistance or direction.
Being willing and ready to take on difficult duties in order to improve the police service’s production. Demonstrating a grasp of how their work benefits the police force. Taking a diligent and tenacious approach to police work, always striving to deliver the finest service possible.
Before making a decision, recognise the necessity of critical thought, analysis, and careful evaluation. Analysing and evaluating data in a timely and correct manner and ensuring logic and solid reasoning are used to solve difficulties.
Being receptive to new ideas, perspectives, and perceptions. Sharing thoughts and suggestions with coworkers in order to improve present police practise. Reflecting on their own work habits and how they may improve them. Adapting to changing conditions and requirements.
To prepare for the police communication officer selection process, candidates should focus on the skills that matter most in a busy control room: staying calm, listening carefully, typing accurately and making sensible decisions under pressure. This is a role where every detail counts, so preparation should include practising how to capture key information quickly, such as locations, names, risks, injuries, descriptions and what is happening at that moment.
Candidates should also prepare strong examples for the interview. They should be ready to show how they have dealt with difficult conversations, worked under pressure, followed procedures, supported vulnerable people and remained professional in challenging situations. Practising scenario questions is also important, especially around prioritising risk, identifying urgency and explaining why one incident may need a faster response than another. A confident candidate will show they can communicate clearly, think quickly and provide steady support when callers need it most.
The Police Communications Officer Typing Test
In the typing test, candidates are presented with a paragraph of text, which they will need to retype to match what is written in the sample passage. The test is customisable as the user can choose word per minute speed they want to be assessed to from 20-60 WPM. This test will assess you on the following criteria:
The Police Communications Officer Audio and Typing Assessment
In this assessment , candidates are tasked with carefully listening to an audio message from a member of the public and extracting the most important information and then accurately inputting the information onto the system. This assessment will require you to think quickly and remain calm under pressure as you will need to type and listen simultaneously.
The Police Communications Officer Audio Situational Judgement Test
In this assessment , candidates are tasked with carefully listening to an audio message from a member of the public.
Once the audio has finished, the candidate will need to answer a question on what they heard in the scenario. This test requires you to listen carefully, as you will only have the opportunity to listen the message once.
The Police Communications Officer Multi-Task Assessment
In this assessment, candidates are tasked with carefully sorting crime reports to a set criteria of severity, whilst also working out answers quick fire Maths and English questions presented throughout the assessment.
Now INSTANTLY all of the Police Communications Officer Online Assessments and pass your test today!
Yes! I Want To Pass My Police Call Handler Assessments(worldwide success stories from our YouTube community!)
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GET INSTANT ACCESS TO ALL OF THE PRACTICE ASSESSMENTS FOR POLICE COMMUNICATION OFFICERS!
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COMPREHENSIVE practice assessments designed to help you effectively prepare for the Police Communications Officer Assessment Centre!
Tested assessments which have been verified to assess the same skils you will be assessed against during your actual assessment..
Suitable for any UK police communication officer positions.
Instant access to your online assessment platform and compatible from any device or operating system.
One-off payment plus, for a limited time, FREE 30-day trial access to our BESTSELLING online Police Assessment Centre Training Course – the perfect companion for the Police Selection Process!
£14.99 £11.99 plus VAT
PLUS… BONUSES
In addition to the Police Communications Oficer Assessments, you will also receive the following BONUS:
Bonus
ULTIMATE Online Police Assessment Centre Training Course – Order today and you’ll also get a 30-days free access to our bestselling online police assessment centre training course designed to boost your scores and success on assessment day! This online course has been used by 100s of aspiring police officers to help their successful testing preparation.
*We want you to know: This is a subscription service that is charged at just £19.99+vat per month after the 30-day trial expires. No minimum term. If you cancel before the 30-day trial ends, you will not be charged. Please see our terms for full details.
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Who has created the questions and answers to the test questions?
Richard McMunn is a former Fire Officer turned psychometric assessment coach who has over 20 years experience within the recruitment industry.
He is extremely passionate about helping people pass their assessments, and his success rate is unrivalled within the assessment training sector.
Richard guarantees the answers contained within this resource are unique and will help you pass your assessment.
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Firstly, these practice questions and answers are created by us and our team of experts – we have all the most commonly used (and less common) practice questions industry assessors are using and we will help you succeed (like we’ve been doing for the last 17 years) and we update our material frequently.
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