21 British Airways Cabin Crew Interview Questions and Answers

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Here’s the FULL LIST of BRITISH AIRWAYS CABIN CREW INTERVIEW QUESTIONS:

Q1. Why do you want to be cabin crew?

SUGGESTED ANSWER:

“Becoming cabin crew is something I have always dreamt of. And therefore, not only have I been working toward this position for a while, but more crucially, it’s been my long-term dream to join the cabin crew team with British Airways.

The position of cabin crew is a perfect fit for my personal qualities, professional traits, and long-term career goals. Working as cabin crew for British Airways is a prestigious position, and I am completely aware of the enormous responsibility that goes along with it.

I want to work as cabin crew because I want to be in a position where I am accountable for providing outstanding levels of service, accountable for other people’s safety, and also accountable for using strong interpersonal and communication skills to cope with a variety of challenging situations.

Finally, the opportunity to positively influence people’s everyday lives by providing them with exceptional care, attention, and service is what makes the position of cabin crew so appealing to me within the British Airways family.

If you employ me in this position, I will be a reliable, valuable, and customer-focused employee who will be proud to work for the British Airways brand and deliver excellent customer service and value to your customers.”

Q2. Why do you want to join ONLY our airline?

SUGGESTED ANSWER

“Ever since I dreamt of becoming cabin crew, working for British Airways as has always been my goal. 

I have, of course, researched a number of different airlines over the years before applying for British Airways. But I’ve been impressed by the quality of service the airline offers and I already know that it has an excellent reputation, having been a passenger with British Airways myself. 

Your customer service standards are second-to-none and the quality of training all cabin crew members receive is exceptional. Having spoken to some of your existing employees, all of them were very happy in their jobs and confirmed my thoughts that you are a very good employer. 

You are an exciting airline with a rich history that has achieved much to date, and I like the fact that you are always looking for innovative ways to improve and develop. 

I would like to work for an airline that cares about its customers, which you do and your airline is well known for. If the customer is happy and their experience of flying with you is a good one, they are likely to come back again. 

I would love to be a part of this team and believe the qualities I have will help the prestigious British Airways brand to continue to move forward and stay ahead of its competitors.”

Q3. Tell me what you think it will be like working for British Airways as Cabin Crew?
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Q4. As Cabin Crew, how would you deal with your emotions?
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Q5. Where did you find out about British Airways?
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Q6. What’s your biggest weakness?
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Q7. When have you been flexible in a previous work situation?
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Q8. What challenges do you think British Airways will face in the future and how could you, as Cabin Crew, help us to overcome them?
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Q9. If you are successful in becoming Cabin Crew with British Airways, how do you think you will cope with the change in lifestyle?
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Q10. What makes you better than the next candidate and, therefore, why should we offer you the position of Cabin Crew with British Airways?
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Q11. How would you deal with somebody who was part of the Cabin Crew team who was not doing their job properly during a flight?
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Q12. At British Airways, we pride ourselves on delivering exceptional service. What is the best example of customer service that you have come across?
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Q13. What do you think makes a successful cabin crew team?
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Q14. Have you ever lost your temper?
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Q15. If you were not successful today would you re-apply?
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Q16. How many times have you called in sick within the last year?
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Q17. What would you do if you saw another cabin crew member being rude to a passenger?
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Q18. What are your strengths and how will these assist you in the role of Cabin Crew for British Airways?
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Q19. What’s the most challenging situation you have ever faced?
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Q20. Why do you want to join only our airline?
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Q21. That’s the end of your British Airways interview. Do you have any questions for the panel?
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BRITISH AIRWAYS CABIN CREW JOB DESCRIPTION


British Airways is providing an exciting opportunity to join an amazing team of varied people in providing the greatest British customer service as the globe becomes more open.

We want and encourage people from different backgrounds to apply so they can define the airline’s future. Everyone is welcome at British Airways, whether you’re a young person looking to take your first step in your career, an experienced crew member looking to go back in the air, or even looking for a new professional challenge

Apply today to join the only airline in the UK that offers both long- and short-haul flights between our network of international destinations. The British Airways cabin crew has more access to more cities than any other airline, from Barbados to Berlin.

With flying/duty pay, a tax-free subsistence allowance (base salary is £16,000), and significant business benefits including Staff Travel benefits starting on the day they join us, crew members will be able to earn up to £28,000 a year.

What are the essential competencies needed for a successful career in cabin crew?

The most crucial strategies to establish excellent relationships, develop trust, and keep our consumers coming back even when things go wrong are those activities that make other people feel appreciated, welcomed, informed, and listened to.

Passion for delivering exceptional customer service

providing each and every passenger with great service on every flight, every day.

Hard working and resilient

Even if the hours are long and the job is difficult, there are numerous rewards. Some days are especially difficult. When you put on the uniform, you are always inside and out red, white, and blue.

Open to change and innovation

The airline sector is through an unprecedented time of transition, with a slew of new projects, technology, and aircraft. Our cabin crew is largely responsible for the shift and is constantly eager to embrace innovation.

Empathetic

You’ll need to be a problem solver, a nurse, a babysitter, a pleasant ear, a trip guide, and a superhuman who intuitively understands the wants of the consumer before they do.

5 BRITISH AIRWAYS CABIN CREW JOB INTERVIEW TIPS!
(HOW TO PREPARE FOR A BRITISH AIRWAYS CABIN CREW INTERVIEW!)

TIP #1: British Airways is quite proud of its remarkable reputation for first-rate customer service. In light of this, before going to your cabin crew interview with India’s biggest airline, be sure to think back on prior instances in which you went above and beyond for a customer or client.

TIP #2: You will be judged on how you show yourself at the British Airways Cabin Crew Assessment Centre and Interview. You must therefore present oneself confidently, dress with dignity, and appear the part. The recruitment team for British Airways will pay close attention to your appearance, including grooming, body language, and whether you have any tattoos that are clearly visible, which is not allowed.

TIP #3: Make sure you are familiar with the daily duties associated with working as cabin crew for British Airways before heading to your interview. As these are two very important aspects of the position, we also encourage you to focus on safety and security when answering interview questions.

TIP #4: After your British Airways Cabin Crew interview, you’ll probably have the chance to ask the panel questions. Pick two or three essential questions that demonstrate your professionalism, excitement, and interest in the airline’s future.

TIP #5: We done a tonne of research on the kinds of questions you might anticipate being asked to help you get ready for your interview with British Airways. Therefore, we suggest that you formulate strong answers to each of the questions on this page. By doing this, you will significantly increase your chances of success with India’s most successful airline!

Download your copy of our 21 BRITISH AIRWAYS CABIN CREW INTERVIEW QUESTIONS AND ANSWERS PDF guide to be the STANDOUT candidate during your interview!

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21 BRITISH AIRWAYS CABIN CREW QUESTIONS AND ANSWERS WORKBOOK

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