CABIN CREW INTERVIEW QUESTIONS AND ANSWERS

Sample interview questions and answers for the Cabin Crew interview

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CABIN CREW INTERVIEW QUESTIONS AND ANSWERS

Sample interview questions and answers for the Cabin Crew interview

“A very good insight into what’s expected in a interview. Well written. This has helped me gain a better understanding and way of explaining my answers in a interview.” – How2Become customer
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CABIN CREW INTERVIEW QUESTIONS AND ANSWERS

Learn how to pass the tough cabin crew interview with this 100+ download page guide written by serving Cabin Crew that is full of sample cabin crew interview questions and answers.

The cabin crew selection panel are highly experienced in being able to determine who are the right people for the job. Therefore, it is vitally important that you prepare well for this next stage.

If you have been successful in passing the preceding stages then you have done extremely well. You now need some guidance and advice on how to prepare for, and pass, the interview stage of the process.

Cabin Crew Interview Questions and Answers Download

CABIN CREW INTERVIEW PREPARATION

The first stage of your preparation is research. Research, in terms of the role you are applying for and the particular airline you are hoping to join, is essential.

During the interview, you are likely to be asked questions relating to the following areas:

  • What you know about the role of a cabin crew member.
  • The reasons for applying and why you want to join this particular airline.
  • What you know about their airline.
  • How you deal with specific situations in your working life and what you learn from them.
  • Challenges faced by the airline.
  • Your own personal qualities and attributes.
  • Your strengths and weaknesses.
  • Team-working skills.
  • Respect and diversity.

Before we go on to look at the questions you are likely to face during your interview, let’s take a look at one very important factor about the cabin crew interview.

RESEARCHING THE AIRLINE YOU WANT TO JOIN

Of course, no company expects you to know everything about them before you start working for them, but you will be expected to know certain facts. This is where you have the opportunity to demonstrate to the panel that you have done your homework.

It is important that you show a keen interest in the service and that you have researched their company to the best of your ability. You will want to visit their website and write down facts about their company policies, where they fly to, what aircraft they use, their achievements and future goals and aspirations.

The airline website should have information about customer care/relations which you should read thoroughly so that you understand the type of service they offer. Who are the board members and what is the role of a cabin crew member with this particular airline?

It is also worth trying to obtain literature about the company and you may be able to get a friend or relative to write to them asking for any company information which may help you in your preparation.

Cabin crew interview research checklist 1-3

RESEARCH CHECKLIST

  • What is the airline’s mission statement?
  • Where do they fly to?
  • Are there any future plans for expansion or growth?

RESEARCH CHECKLIST

  • What airports do they fly out of?
  • Who are the airline’s major competitors?
  • How many employees do they have at any one time?
Cabin crew interview research checklist 4-6
Cabin crew interview research checklist 7-10

RESEARCH CHECKLIST

  • What products and services do they offer?
  • What do you like about this particular airline?
  • What is the airline’s customer care policy?
  • How long have they been operating?
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Cabin Crew Interview Questions and Answers Download
  • Contains sample interview questions that you WILL get asked;
  • Learn the sample responses that the top 1% use at interview;
  • Find out how you will be assessed at interview;
  • Tailor-made by air industry recruitment experts;
  • Insider tips that will give you the EDGE over the competition.
  • Use these PROVEN strategies and sample answers to become cabin crew today.
  • Download today for immediate access.
  • PLUS LOTS MORE!
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SAMPLE CABIN CREW INTERVIEW QUESTIONS

Q.WHY DO YOU WANT TO BECOME A CABIN CREW MEMBER?

You will, most probably, have already answered this question when completing the application form. If this is the case, have a look at your application form response prior to the interview to make sure you give an alternative answer and also that you do not contradict yourself the second time around.

When answering this question, concentrate on covering the following elements:

  • The main reason why – your ambition.
  • The suitability of your personal qualities and attributes.
  • The positive aspects of the role – variety, flexibility, working with others, etc.
  • Helping others/Customer care, etc.

SAMPLE RESPONSE

‘This is something that I have always wanted to do. Ever since I flew on holiday as a child, I have aspired to a member of a cabin crew team. Although I enjoy my current job, I would now like a career that is more challenging, varied and exciting. I believe my own personal qualities would suit the role of a cabin crew member and I get great satisfaction from working in a team environment, where everybody is working towards the same goal. I understand that delivering a high level of service to the customer is a priority in this industry, and this is something that I would enjoy doing.’

Q.WHAT WOULD YOU DO IF YOU SAW ANOTHER CABIN CREW MEMBER BEING RUDE TO A PASSENGER?

Whilst this type of situation is very rare, it has happened and therefore, you should be ready for this type of question. As cabin crew you have a lot of responsibility on your hands and therefore, you should try to resolve the situation yourself. It is important to always apologise when something has gone wrong and in this case, this is what you should do first. Try to soften the situation by perhaps offering the passenger free soft drinks. Do not offer free alcohol as this could make them aggressive as time goes on and they think about the situation they have just found themselves in. Try to avoid escalating the situation to a formal complaint unless the passenger absolutely insists.

SAMPLE RESPONSE

‘I would try and soften the situation by offering the passengers free drinks or refreshments. I would say to them that I was extremely sorry for what had happened and that I can assure him/her that it won’t happen again. I would then assess their response to see whether or not they wanted to take the matter further. If they did, then I would speak to my senior member of the cabin crew team. Having said that, reporting a work colleague would be a last resort and I would try my hardest to resolve the situation on my own.’

KEY AREAS TO CONSIDER:

  • Be polite and apologise if necessary.
  • Reassure the passenger that the situation is not the norm.
  • Try to soften the incident by offering free soft drinks.
  • If you need to, report the incident to your senior cabin crew member.

ATTENTION: Download your FREE Essential Cabin Crew Interview checklist below!

  • How to answer strength and weakness cabin crew questions
  • The key skills (keywords) you need to say in your interview
  • Use this checklist to ensure you pass your interview!
Cabin Crew Interview Checklist

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PASS YOUR CABIN CREW INTERVIEW

Cabin Crew Interview Questions and Answers Download
  • Contains sample interview questions that you WILL get asked;
  • Learn the sample responses that the top 1% use at interview;
  • Find out how you will be assessed at interview;
  • Tailor-made by air industry recruitment experts;
  • Insider tips that will give you the EDGE over the competition.
  • Use these PROVEN strategies and sample answers to become cabin crew today.
  • Download today for immediate access.
  • PLUS LOTS MORE!
Start Preparing Now 👉

Pass Your Cabin Crew Interview. First Time.

Crafted for everyone, no matter your skill level or background, this download was made to help you achieve one goal: pass your cabin crew interview.

WHAT WILL YOU LEARN?

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Pass Your Cabin Crew Interview. First Time.

Crafted for everyone, no matter your skill level or background, this download was made to help you achieve one goal: pass your cabin crew interview.

Customer Success Stories

Having helped 1,000s of people pass their assessment tests for over 16 years, it is no wonder our customers love us…

A fantastic book, with great tips and advice.

The questions and answers are formatted in a clear, concise and practical way and would most certainly benefit anybody preparing for a cabin crew interview. 

Very helpful book, helped me a lot, good guide for prepare the interviews, I’m very happy and I got the job.
I bought another one for a friend, I recommend to everyone get this book and prepare better for any cabin crew interview. 

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A very good insight into what’s expected in a interview. Well written. This has helped me gain a better understanding and way of explaining my answers in a interview. Good book and I recommend this to anyone pursuing airline cabin crew.

I bought this book for my brother who was trying for a job as cabin crew and believe me its definitely was an excellent choice . My brother was very happy that he could answer all the questions for Group discussion and his confidence levels were high as this book provided all the information he needed . He is being selected as a cabin crew and is starting his training on the 30th of August.

WHAT’S INCLUDED IN YOUR DOWNLOAD?

Complete guidance to ensure you pass the interview stage.

  • What the assessors are looking for.
  • The role of cabin crew. 
  • What the cabin crew interview involves. 
  • Sample cabin crew interview questions.
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  • Detailed sample responses, to demonstrate what a great answer looks like!
  • Airline contact details. 
  • Insider tips from career guidance experts.

PLUS…BONUS!

BONUS

PLUS…30-Day Free Subscription Trial To The Online Cabin Crew Testing Platform!

As well as life-time access to the Cabin Crew Interview download, this product also includes a 30-day free trial to Online Cabin Crew Tests Testing Platform (usually £9.99 + vat per month).

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  • 100s of additional practice questions to help boost your scores!
  • Practice all of the test questions under timed conditions using our online testing suite.
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  • Compatible on mobiles, tablets and computers.
  • Scores are tracked so you can focus on areas that need improvement.

Important: This powerful free trial costs £9.99 + vat every month for everyone else! You will get unrestricted access to all of the quick-win strategies to give you the advantage right away.

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✓ Sample responses for all questions written by air industry recruitment experts;
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✓ Learn how to control your interview nerves;
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