21 CIVIL SERVICE FAST STREAM
Interview Questions and Answers

Pass YOUR interview at the first attempt!

Here’s the FULL LIST of CIVIL SERVICE FAST STREAM INTERVIEW QUESTIONS:

Q1. Tell me about a time when you embraced change at work?

SUGGESTED ANSWER:

At my previous role, a new department head took over the running of our department and they immediately wanted to make a variety of changes that some members of the department felt were unnecessary. In my view, I felt like we had been functioning in a set way for such a long period of time, that the changes were in fact a good thing. I listed to the new department head’s proposed new changes, and I personally offered my help to implement them. She provided me with the task of putting together new team guidelines to clearly outline the new methods of working moving forward for each member in the department. During the transition to change to the new working procedures, I actively encouraged others to embrace the changes positively by explaining how they could be a positive thing for all of us moving forward. I personally believe that all teams and companies must adapt to change regularly to stay ahead of competing businesses and to also improve and develop. About six months after the changes were implement, the team had achieved record targets and performance was at an all-time high, with the vast majority of staff recognising the change had been a positive one.”

Q2. Tell me about a time when you identified a need for self-development or improvement?

SUGGESTED ANSWER

During a previous position, I was in a role that required me to provide excellent customer service which included recommendations for products and services. However, having had no prior sales experience, I was slightly concerned that my sales techniques were not as strong as others on the team. I was concerned as I did not want to let the team down, I wanted to be a high-performing member of the team, and I am someone who always strives to do the best in anything I set out to do. I therefore sat down and performed a quick self-assessment of my skills to identify where I needed to improve, before then implements a plan of action to get to the standard I wanted to be. Some of the actions I took included talking with more experienced work colleagues who were good at sales and asking them to share their techniques and tips to increase sales. I also signed up to a sales development course on the website Udemy.com. I was able to learn from this course during my evenings at home and a few weeks after implementing my plan, I had completed the course and went on track to become one of the best performing team members in regard to sales.”

Q3. Tell me about a time when you helped a work colleague develop a new skill or improve an existing one?
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Q4. Tell me about a time when you had to manage a quality service?
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Q5. Tell me about a time when you made recommendations that were designed to improve the quality of a service?
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Q6. Tell me about a time when you worked to a strict deadline and what the outcome was?
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Q7. Tell me about a time when you had to deliver something at pace?
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Q8. Tell me about a time when you had to adapt your approach to a task to get it completed?
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Q9. Tell me about a time when you completed a project or task having overcome difficult challenges or obstacles along the way?
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Q10. Describe a situation where you had to work outside of the scope of your usual role?
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Q11. Tell me about a time when you went out of your way to help your employer?
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Q12. Tell me about a time when you initiated change in a team or an organization?
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Q13. Tell me about a time when you received feedback from someone else and how did you react?
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Q14. Tell me about a time when you made the right decision?
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Q15. Describe a time you came up with an innovative solution to a problem?
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Q16. Tell me about a time when you had to lead a team?
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Q17. Tell me about a time when you had to deal with a difficult or underperforming employee?
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Q18. Tell me about a time when your style of communication resulted in a positive outcome?
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Q19. Tell me about a time when you helped other people?
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Q20. Tell me about a time when you helped a work colleague develop a new skill or improve an existing one?
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Q21. That’s the end of your Civil Service Fast Stream interview. Do you have any questions for the panel?
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Now INSTANTLY download the suggested ANSWERS to all the CIVIL SERVICE FAST STREAM INTERVIEW QUESTIONS and PASS your interview!

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How to Pass the Civil Service Fast Stream Interview?


During the Civil Service Fast Stream interview you will be scored against the following key strengths:

  1. Adaptable – You need to demonstrate you are flexible in different working environments and that you are open to change. 
  2. Enabler – You encourage others to learn and develop. You always see the best ad potential in others. 
  3. Inclusive – You must always act with equality at the forefront of your actions, providing equal opportunities for others, treating everyone as equal, and accepting people for who they are. 
  4. Improver – You enjoy learning and finding new ideas and methods of doing things that are smarter and better. 
  5. Learner – You are someone who wants to continuously develop and improve. You have an inquisitive mindset.
  6. Relationship Builder – You are someone who can comfortably build long-lasting relationships with others, are trustworthy, and someone who establishes mutual respect with others quickly.
  7. Resilient – You overcome setbacks quickly and see them as a learning experience. 
  8. Responsible – You are someone who holds yourself accountable for your actions and what you promise to deliver. You take ownership of tasks and responsibilities, and your mistakes. 

These strengths will be used to assess you during your video interview with the questions you face based on these strengths. Therefore, it is imperative that you think of situations where you can demonstrate these strengths prior to attending your interview. 

Top Tips for Passing the Civil Service Fast Stream Interview

INTERVIEW TIP #1 

Be sure to thoroughly learn the key strengths that you will be assessed on during your Civil Service video interview. You will need to think of examples where you have previously demonstrated each of the strengths.

INTERVIEW TIP #2

Conduct thorough research on the department you are applying for that you can then demonstrate within your interview. Impress the interview panel by mentioning a recent achievement they have made that you noticed on their social channels. Make sure you also know the departments long-term goals.

INTERVIEW TIP #3

You will be asked behavioural and competency-based interview questions such as “Tell Me About a Time When…” or “Describe a Situation When…”. Make sure you prepare by coming up with strong situations you can use as examples that match the key strengths. 

INTERVIEW TIP #4

When answering behavioural and competency-based questions you need to use the STAR technique. This stands for:

Situation – provide context of a challenging situation that matches the question asked.

Task – what was the challenge/task that needed to be overcome and why/what was its importance?

Action – detail the action you carried out to try and overcome the challenge.

Result – what was the outcome? What did you achieve? 

TIP – always ensure that the result is positive and shines you in a good light!

INTERVIEW TIP #5

Download and print off a copy of the job description. Go through the job description and highlight any keywords, skills, attributes, and qualities they are looking for. You then need to demonstrate these in your interview answers. For example, if they are stating in the job advert that they want someone who is “adaptable to change” then you need to state this or demonstrate a time when you have been open and adaptable to change in one of your interview answers.

Download our 21 Civil Service Fast Stream Interview Questions & Answers pack below to help you to prepare and pass your interview!

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