Trusted by 1000s of students worldwide:
If you are applying for a 911 dispatcher, emergency communications officer, or public safety telecommunicator position in 2026, you may be required to complete a CritiCall assessment as part of the recruitment process. These challenging assessments are designed to evaluate whether you have the skills needed to perform effectively in this demanding and vitally important role.
Police officers, firefighters, paramedics, and members of the public rely on 911 dispatchers to obtain, record, prioritize, and relay accurate information, often during highly stressful and rapidly changing emergencies. Successful dispatchers must communicate clearly, remain calm under pressure, listen carefully, show empathy, make sound decisions, and manage several tasks simultaneously without sacrificing speed or accuracy.
With our brand-new CritiCall Assessment Preparation Software Pack, you will have access to multiple practice tests designed to develop and assess the essential skills required of a 911 dispatcher, including:
A 911 call dispatcher is often the first point of contact for someone experiencing an emergency. Their role is to answer calls, quickly establish what has happened and where assistance is required, and accurately record essential information. They must remain calm and professional while reassuring callers, asking appropriate questions and providing potentially life-saving instructions.
Dispatchers also assess the urgency of incidents and coordinate the response of police officers, firefighters and emergency medical personnel. Throughout an incident, they relay information between callers and responders, monitor changing circumstances and update emergency teams. The role requires excellent communication, sound judgment, accurate data entry and the ability to manage several demanding tasks at once.
WHAT ARE THE 12 MOST IMPORTANT SKILLS AND VALUES OF A 911 CALL DISPATCHER?
Candidates will be needed to demonstrate a comprehension and knowledge of the behavioural traits and qualities that make up the police competencies at all levels of the application process. Scores are determined by how well each competency (or value) is exhibited and proven, so be sure you know them completely and well ahead of time.
“The 12 values and competencies are used to assess the suitability of all police applicants and are used to form the scoring criteria for the CritiCall 911 Dispatcher Assessments.
A brief overview and explanation of the 12 most important skills, qualities and Values of a 911 Call Dispatcher:
Active Listening:Listen carefully and identify essential details, even when callers are distressed, confused or difficult to understand.
Clear Communication: Speak calmly, ask appropriate questions and provide instructions that callers can easily follow.
Multitasking: Listen, speak, type and review information simultaneously without losing focus.
Accuracy: Record names, addresses, telephone numbers and incident details correctly and efficiently.
Prioritization: Assess the urgency of incidents and ensure that life-threatening emergencies receive immediate attention.
Decision-Making: Make timely and appropriate decisions based on the available information and established procedures.
Composure Under Pressure: Remain calm, focused and professional during distressing or rapidly changing situations.
Empathy: Treat callers with patience, compassion and respect while gathering the necessary information.
Attention to Detail: Recognize small but potentially critical details, including background noises or changes in a caller’s behavior.
Resilience: Manage the emotional demands of difficult calls and continue performing effectively throughout demanding shifts.
Teamwork: Work closely with other dispatchers, supervisors and emergency responders to coordinate an effective response.
Integrity: Act honestly, protect confidential information and follow professional standards and procedures.
To prepare for the 911 call dispatcher selection process, candidates should focus on the skills required in a busy emergency communications center. These include remaining calm, listening carefully, entering information accurately and making sound decisions under pressure. Preparation should involve practising how to quickly identify and record essential details, including locations, names, injuries, potential dangers, suspect descriptions and what is happening at the scene.
Candidates should also prepare strong examples for the interview that demonstrate how they have handled difficult conversations, worked under pressure, followed procedures, supported vulnerable people and remained professional in challenging situations. Practising scenario-based questions is equally important, particularly those involving urgency, risk and the prioritization of emergency calls. A strong candidate will demonstrate clear communication, quick thinking, good judgment and the ability to provide calm, dependable support when callers need it most.
The 911 Call Dispatcher Typing Test
In the typing test, candidates are presented with a paragraph of text, which they will need to retype to match what is written in the sample passage. The test is customisable as the user can choose word per minute speed they want to be assessed to from 20-60 WPM. This test will assess you on the following criteria:
The CritiCall 911 Dispatcher Audio and Typing Assessment
In this assessment , candidates are tasked with carefully listening to an audio message from a member of the public and extracting the most important information and then accurately inputting the information onto the system. This assessment will require you to think quickly and remain calm under pressure as you will need to type and listen simultaneously.
The CritiCall 911 Call Dispatcher – Map Reading Assessment.
During this assessment you are presented with a map and you will be asked questions about certian locations of following directtions to a certain landmark. This is a quick-fire multiple choice assessment.
The CritiCall 911 Call Dispatcher Multi-Task Assessment
In this assessment, candidates are tasked with carefully inputting data whilst listening to a transcript of a call, while also responding to emergency alerts.
The CritiCall 911 Call Dispatcher Data Entry Assessment
In this assessment, candidates are tasked with inputting data in the exact same format as presented. Inputting details accurately for a call dispatcher, as even slight deviations could cause issues.
The CritiCall 911 Call Dispatcher Decision Making Assessment
This test assesses candidates decision making ability. You will be tasked with reading a short scenario of an incident and then making a decision on what service to send in response to the issue at hand.
The CritiCall 911 Call Dispatcher Memory Recall Assessment
This is one of the more challenging assessments, where the candidates short and long-term memory recall is assessed. You will be tasked with either listening or reading a number of scenarios, and after an undetermined period of time answer questions based on one of the previous scenarios.
The CritiCall 911 Call Dispatcher Information Match Assessment
In this assessment you will be presented with sets of data side by side. Some of the sets will be the same but some maybe slightly different to each other. This assesses your focus and attention to details.
The CritiCall 911 Call Dispatcher Reading Comprehension Assessment
In this assessment you will be tasked with first listening and then reading the same passage of information. You will have a certain number of time to read the passage and make notes. Once the time is up, the passage and your notes are taken away and you will be required to answer questions on what you have read.
The CritiCall 911 Call Dispatcher Proof-Reading Assessment
In this assessment you will be presented with a passage of text which will include a number of grammatical, spelling or punctuation issues. Your tas is to locate them and directly edit the passage and correct the errors.
The CritiCall 911 Call Dispatcher Listening Comprehension Assessment
In this assessment you will be presented with an audio clip of a scenario. At the end of the scenario youo will be asked to answer a question based on the scenario, you will have four answer choices to choose from.
The CritiCall 911 Call Dispatcher Incident Priority Assessment
In this assessment you will be presented with a short incident assessment and you will be tasked with assigning the appropriate priority for the incident.
Now INSTANTLY all of the CritiCall Practice Tests and pass your assessment today!
Yes! I Want To Pass My 911 Call Dispatcher Assessments(worldwide success stories from our YouTube community!)
I have an assessment tomorrow evening! Kinda nervous but this training has made me more confident. Thank you! edit: I got the job on the spot!!!!! This video had the same exact questions!
1 week ago (edited)
Have an assessment centre tomorrow and praying i'll also get it.
Update: Got the job! Thank you!
2 months ago (edited)
I've got a online assessement with an investment bank coming up and would love to get the right list of questions for it 🙂
**I got the job!!** Thank you so much 🙏
3 months ago (edited)
Thank you so much! I went today and got the job on the spot!
2 weeks ago
...they made me take a basic vocabulary and typing test...I fortunately got a call back the next day saying I got the job!
3 months ago
I have my test tomorrow...
UPDATE: I'm Hired♥️♥️ I am so happy 😊😊😊😊
2 months ago (edited)
Richard, After getting myself trained from your tutorials , I GOT THE BEST JOB IN AUSTRALIA 🙂 . I have to say that I cracked my assessment for a Big company because of your lessons. A big thanks to you ,God bless you.
2 weeks ago
...I'm so nervous! Hope these tips will help out :')
UPDATE: I got the job!!! These tips were so helpful thank you!
6 days ago (edited)
I am sooooo NERVOUS! ...Fingers crossed 🤞🏾
UPDATE: I GOT THE JOB! 🥂🍾
1 week ago (edited)
Thanks to you I got the job. THANK YOU SO MUCH❤️
1 month ago
Thank u very much this helped me in my college entrance tests!
3 months ago
I just want to say thank you. I went to sit my test yesterday and I passed. I practiced ur test questions and it made me feel really confident!
1 month ago
GET INSTANT ACCESS TO ALL OF THE CRITICALL PRACTICE TESTS FOR 911 CALL DISPATCHERS!
FROM JUST £23.99 PLUS VAT PER MONTH
COMPREHENSIVE CritiCall practice tests designed to help you effectively prepare for the 911 Call Dispatcher Assessment Centre!
Tested assessments which have been verified to assess the same skils you will be assessed against during your actual assessment..
Suitable for the CritiCall Dispatch Officer Assessments.
Instant access to your online assessment platform and compatible from any device or operating system.
Flexible payment options, available as a one-off payment £79.99 or cost effective monthly payments of £23.99 per month plus VAT,
£150.99 £79.99 plus VAT
We have eliminated all risk for you. All of our products and training resources are protected by our 30-day no questions asked money-back guarantee. Whatever the reason…or no reason at all…you can have a full refund if this resource isn’t right for you. So there is no risk.
Who has created the questions and answers to the test questions?
Richard McMunn is a former Fire Officer turned psychometric assessment coach who has over 20 years experience within the recruitment industry.
He is extremely passionate about helping people pass their assessments, and his success rate is unrivalled within the assessment training sector.
Richard guarantees the answers contained within this resource are unique and will help you pass your assessment.
Still not convinced? Here’s why you should buy with How2Become.com…
Firstly, these tests are created by us and our team of experts – we have all the most commonly used (and less common) practice questions industry assessors are using and we will help you succeed (like we’ve been doing for the last 17 years) and we update our material frequently.
Secondly, we provide exclusive bonuses with all our products that you won’t find anywhere else. These bonuses include free guides, powerful online training and more!
Thirdly, our testing preparation packages and training just work. Take a look at our customer reviews and feedback where our customers share their positive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job assessments).
Finally, we have eliminated all risk for you. All of our products and resources are protected by our 30-day no questions asked money-back guarantee. Whatever the reason…or no reason at all…you can have a full refund if this training isn’t right for you. So there is no risk.
Having helped 100,000s of candidates over the past 17 years, it is no wonder our community loves us…
