35 Gatwick Express Interview Questions and Answers
Pass YOUR Gatwick Express interview at the first attempt!
Pass YOUR Gatwick Express interview at the first attempt!
Here’s the FULL LIST of GATWICK EXPRESS INTERVIEW QUESTIONS:
SUGGESTED ANSWER
“As a frequent customer of Gatwick Expresses’ services myself, I have always been impressed by the high standards of service I have received from your staff. I am also impressed with your company’s values, behaviours, customer focus, and forward-thinking approach. For example, after viewing your website in-depth, I came across your ‘Corporate and social responsibility plan, which demonstrates a number of initiatives to help various community initiatives such as various charities, help for young people, homelessness, mental health and the environmental impact. I want to work for such a company because I can bring the same dedication and high standards to the team. Reading further the sustainability commitments, it demonstrates that Gatwick Express is making great strides in operating a more reliable and punctual with an increase of 22% in customer satisfaction. I also understand that your commitment to reducing your environmental impact is on track, and you aim to be absolute zero carbon by 2050. The organisation’s growing reputation among its customers, and its values and ethics mean I will be a part of a company actively seeking to make a positive difference in people’s day-to-day lives. Therefore, I would be immensely proud to work for Gatwick Express in this role.”
SUGGESTED ANSWER:
“I have applied for this position because, as a frequent user of your services, I have witnessed first-hand the excellent work and professionalism that your colleagues display daily, I am also a professional and reliable person, and I believe that if successful, I would excel in the role. I have also always been interested in rail, and the infrastructure of your train operating company in particular, as I live within your service area. Although I enjoy my current job, I would now like a more challenging, varied and exciting career. Your company will provide me with the challenges and varied role that I am seeking. My own personal qualities would suit the role of [position here], and I would get great satisfaction from working in a team environment where everybody is working towards the same goal. I understand that delivering a high level of service to the customer is a priority in this industry, and this is something that I would enjoy doing.”
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Yes! I Want To Pass My Interview!Gatwick Express is dedicated and committed to its five core values in everything they do. The organisation takes pride in its professional service and strives for continuous improvement with all of its services. The company has a superb reputation within the rail industry and will only choose individuals who exemplify the company’s four core values: genuine, professionalism, proactive and inclusive. Before your interview, you should explore how you reflect these fundamental principles.
Key Skills Required to Work for Gatwick Express
Top Tips for Passing your Gatwick Express Interview:
Tip 1: Ensure you fully understand the company’s core values & code of ethics and ensure your answers match both the values and ethics. These will easily be found on the company website, where you will also find other information about the organisation.
Tip 2: During the interview, you will be asked about your experience in providing services based on the role you are applying for. For example, if you are applying for a customer service role, you must provide an example of where you provided excellent customer service. We recommend you have at least three different examples you can choose from.
Tip 3: On the flip side of Tip 2, you will most likely be asked to provide an example where you dealt with a customer complaint and what you did to resolve the complaint. Make sure the resolution is a positive one!
Tip 4: One key question you will be asked is ‘Tell us about yourself’. When answering this question, it is vital to focus on the relevant skills of the job and not what you like to do in your free time! Ensure you include any keywords related to the key skills of the role you are applying to and the values of Gatwick Express. Be sure to include any academic and professional achievements.
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