21 Greggs Interview Questions and Answers

Pass YOUR interview at the first attempt!

Here’s the FULL LIST of GREGGS INTERVIEW QUESTIONS:

Q1. Tell me about yourself and why you want to work at Greggs?

SUGGESTED ANSWER:

“Thank you for inviting me to be interviewed for this position today. I’ve read the job description for this position at Greggs and I feel I have what it takes to deliver excellent service, be a dependable and trustworthy employee, and be part of a team that collaborates and shares innovative ideas to provide the greatest experience for customers and co-workers. I’ve been a long-time Greggs fan and a consumer at your stores, and I’ve been impressed by the brand, the value you provide, the friendliness of the employees, and your ethos. It is apparent that you are a forward-thinking organisation that has made a significant impact in a competitive market. In particular, I have been impressed by how you have embraced vegan options and made them affordable. You have adopted a vast range of vegan items which is something that aligns with my own ethos. I have a proven track record of working alone and as part of a team with excellent communication and people skills. I am someone who always strives to maintain the highest of standards at all times, especially in customer-focused roles. Outside of work I am driven by my family who are fully supportive of my career and the shift work that comes with the job. I enjoy hobbies such as going to the gym where I can maintain healthy fitness and concentration levels. If you employ me in this position, I will be a reliable, driven, and customer-focused employee who will be proud to work for the Greggs brand and deliver excellent customer service and value to your customers.”

Q2. What are the core values of Greggs and what makes us different from the other competing brands?

SUGGESTED ANSWER

“From what I’ve discovered through my research before applying for a position with Greggs, you have a core focus on a variety of values including, being supportive, open & honest, treating everyone with respect, delivering excellent customer service, food, and value for customers, and as a positive person, I particularly like that you encourage everyone to try and be the best they can to be enthusiastic. You stand out from your competition not just because of these principles, but also because you are a trusted retailer that gives value and quality to its consumers by being fair and efficient in all you do. The Greggs brand is also known for its family atmosphere and fun working environment. I know from my local Greggs store that you invest in activities, staff nights out, and run events to help raise money for charity. A key difference from other retail stores is Greggs’s excellent value for its customers, without compromising on delivering a vast range of food such as pioneering vegan food into the on-the-go food market. For me, I love that Greggs devotes itself to encouraging inclusivity and respect throughout its workforce. From what I know about the brand, everyone’s ideas are valued and individual differences are celebrated. On top of this, it is clear that the communities Greggs is a part of are integral to the company’s ethos. For example, I have seen that you have launched over 400 breakfast clubs in the UK where you provide free breakfasts to primary school children. This really appeals to me as it matches the values and ethics I have and want to be a part of, and I will take pride in knowing this. I believe your company will provide an environment for me to thrive in and deliver excellent customer service.”

Q3. What strengths do you have that would make you a good fit for a job in the food-on-the-go market?
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Q4. Why do you want to work in the food-on-the-go industry?
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Q5. How would you deal with a customer who was dissatisfied with their food order and they want you to remake their meal?
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Q6. What would you do if a customer gave you a money-off coupon that had expired?
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Q7. How would you respond to a negative online review that wasn’t true about the service you had given to a customer?
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Q8. Is the customer always right?
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Q9. How would you deal with an angry customer?
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Q10. What does good customer service mean to you?
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Q11. What’s your biggest weakness?
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Q12. What hours are you available to work?
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Q13. Why do you think it's important to come to work looking smart, clean, and presentable?
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Q14. How would your previous work colleagues describe you in three words?
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Q15. What is more important, fast or friendly service?
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Q16. Tell me about a time when you were flexible at work.
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Q17. Tell me about a time when you provided excellent customer service.
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Q18. How would you deal with a customer complaint in our stores?
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Q19. Can you describe a time when you worked as part of a team?
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Q20. Where do you see yourself in 5 years?
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Q21. That’s the end of your Greggs job interview. Do you have any questions for us?
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Now INSTANTLY download the suggested ANSWERS to all the GREGGS INTERVIEW QUESTIONS and PASS your interview!

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5 GREGGS JOB INTERVIEW TIPS! (HOW TO PREPARE FOR A GREGGS INTERVIEW!)


You will need various skills and qualities to work to the standards expected at Greggs, whether you are in the store, or at head office. The seven important skills and qualities you need are outlined below for you:

#1. Good teamwork skills and a grasp of the importance of collaborating with co-workers in order to deliver quick and effective customer service.

#2. The capacity to follow rules and procedures while performing your tasks safely.

#3. Have a good understanding of business. Being commercially aware implies that you recognise that the Greggs store you work for is a company and a bigger brand. To be successful in your business, you must provide excellent customer service, which will attract clients to return time and time again in the future.

#4. To be able to deal with a range of scenarios, exceptional communication skills are required. Accurate and clear communication is critical to the seamless operation of a Greggs store, whether you’re dealing with customers, your team leader, or your co-workers.

#5: Adaptability and flexibility. Your Greggs restaurant or outlet may expect you to be available to fill shifts as needed, which may include working unsociable hours and weekends.

#6. Have the ability to cope with enraged or dissatisfied customers. Working in the food-on-the-go industry necessitates a thorough understanding of the company’s complaints procedures.

#7. Excellent customer service abilities. Working for any of the Greggs franchises or bakeries necessitates the ability to deliver prompt, efficient, and polite service.

5 GREGGS JOB INTERVIEW TIPS! (HOW TO PREPARE FOR A GREGGS INTERVIEW!)

Read each of the five tips carefully and use them when you are preparing for your Greggs job interview.

GREGGS JOB INTERVIEW TIP #1

Interview applicants sometimes forget this easy yet crucial tip. Make sure you dress professionally regardless of the position you’re going for at your local Greggs bakery! The way you dress communicates a lot about your professionalism and expectations.

GREGGS JOB INTERVIEW TIP #2

Learn about customer service and how to handle a customer complaint while preparing for your Greggs interview. Customer service is critical in this line of work and knowing how to handle a customer complaint will give you an advantage!

GREGGS JOB INTERVIEW TIP #3

You have a better chance of passing your Greggs interview if you can work more hours! Two of the most crucial skills that the hiring manager will look for are flexibility and adaptability. Before you go to your Greggs job interview, think about how many hours you can devote. 

GREGGS JOB INTERVIEW TIP #4

The hiring manager will most likely give you the option to ask questions at the end of your Greggs employment interview. Here are three wise questions to consider: 

QUESTION. If I am successful, what type of training would I undergo?

QUESTION. What are the plans for the company over the next few years? Are you opening more fast-food restaurants?

QUESTION. Do you have any new food products or drinks coming out this year? 

GREGGS JOB INTERVIEW TIP #5

Consider your skills and weaknesses in your fast-food interview to put yourself ahead of the competition. Make a list of five strengths that meet the job description, as well as one flaw that isn’t a prerequisite of the position!

Within the Greggs Interview Questions and Answers guide, which is available to download on this page, we will provide you with over 21 sample Greggs interview questions and brilliant suggested answers to help you pass!

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21 GREGGS QUESTIONS AND ANSWERS WORKBOOK

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