21 MEDICAL SECRETARY
Interview Questions and Answers
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21 MEDICAL SECRETARY
Here’s the FULL LIST of MEDICAL SECRETARY INTERVIEW QUESTIONS:
Q1. Tell me about yourself and why you want to be a Medical Secretary?
SUGGESTED ANSWER:
“Thank you for inviting me to be interviewed for this Medical Secretary position today.
Throughout my career, I have developed a variety of transferrable skills and experience that I believe will enable me to excel as a Medical Secretary. I am someone who has excellent organizational and attention to detail skills who always strives to maintain the highest of standards at all times. I would describe myself as someone who is caring and who genuinely wants to help others. Being a medical secretary will enable me to do this and I would take great pride in providing patents with the information they need whilst at the same time assisting the wider institution in achieving its goals and objectives.
I have a proven track record of working alone and as part of a team with excellent communication and people skills. I am confident on the telephone and can communicate with clarity to both patients and medical staff.
Outside of work I am driven by my family who are fully supportive of my career and the potential shift work that comes with the job. I enjoy hobbies such as going to the gym where I can maintain healthy fitness and concentration levels.
If you employ me in this position, I will be a reliable, driven, and customer-focused medical secretary who will be proud to work for your institution and deliver excellent customer service for your patients.”
Q2. What are the personal characteristics and skills needed to be an effective Medical Secretary?
SUGGESTED ANSWER
“To be effective as a Medical Secretary, you need exceptional organisation and planning skills. If you don’t, you will make mistakes, and this will impact on the service that is provided to patients. You need accurate and concise communication skills; be good with IT and all the different Microsoft applications, and you must have strong customer service skills. Being able to deal with patients in line with the medical institution values and the patient service charter is vital. You must be confident in your abilities and demonstrate composure and empathy whilst speaking to patients. You need to work well as part of a team. You have to follow rules and procedures, maintain confidentiality and use your initiative to solve problems as and when they occur.
I spent a considerable amount of time researching both the job description and the values of your institution before applying, to ensure I have the skills and qualities required to perform the role well and uphold the standards of service and patient care you successfully provide.
As well as having experience of working as part of team, I can be relied upon to work on my own, unsupervised. I possess a confident telephone manner; I am able to work with everyone, and I will always follow instructions clearly. I have excellent communication and people skills and will be able communicate effectively with both in-patients, out-patients, medical staff, doctors, nurses and also external stakeholders and suppliers. I will make sure I maintain the highest standards of service at all times in the role so I can provide the best possible to service to your patients as a Medical Secretary.”
Q3. Describe how you would deal with an angry and irate patient if they called you to make a complaint.
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Q4. Give an example of a time you worked well and how you prioritised?
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Q5. What have you done to prepare for this role?
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Q6. How would you maintain confidentiality as the Medical Secretary?
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Q7. Are you good with people?
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Q8. Give an example of a time when you made someone feel good about themselves?
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Q9. Why do you want to work for this medical institution?
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Q10. What are the values of our medical organization and give me one example when you demonstrated one of them at work?
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Q11. How well do you work in a team?
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Q12. Why should we hire you?
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Q13. What are your strengths?
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Q14. What’s your biggest weakness?
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Q15. What would you do if you didn’t get on with someone in our medical team?
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Q16. Tell me a time when you worked as part of a team?
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Q17. Working for the medical institution can be stressful. Describe a stressful situation you were faced with and how you handled it?
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Q18. Describe a situation when you were flexible at work?
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Q19. The medical industry is continually changing and improving. Give an example when you supported change in an organisation?
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Q20. Where do you see yourself in five years?
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Q21. That’s the end of your medical institution Medical Secretary interview. Do you have questions for the panel?
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Yes! I Want To Pass My Interview!Medical Secretary Job description and key skills
Medical secretaries are pivotal part of the efficient day to day running of a medical/GP practice, department or medical office. They provide administrative and other support to the clinical staff within the organisation. A Medical Secretary must be a driven and highly organised individual, whom is able to multi-task and be able to work under pressure and have excellent customer service and communication skills. Dealing with patients on a daily basis, a candidate must be able to show empathy and adjust communication to the needs of the individual and show high levels of integrity and confidentiality.
Medical Secretary Key Tasks
- Responding to queries from patients.
- Scheduling the patient appointments for each day.
- Maintain patient records, ensuring confidentiality is retained at all times.
- Typing letters and reports.
- Update databases and spreadsheets.
- Organising meetings and minutes taking.
- Travel arrangements for clinical staff.
- Dealing with all written communication; post and email.
- Ordering Office supplies and equipment upon request of the clinical staff.
- Acting as a personal assistant to various members of the senior clinical team.
- Work with various software and Microsoft applications.
- Perform other general tasks as required by the clinical team.
Skills and Qualities Required
A successful candidate will have to demonstrate the below skills and qualities to ensure they are able to perform the role to the highest standards:
- Excellent communication skills both written and verbal.
- Good customer service skills.
- Proficient typing skills.
- Excellent organisational skills.
- Be able to multi-task.
- Knowledge of various software including Excel and Word.
- Works well in a team environment.
- Shows the required levels of empathy when dealing with sensitive patient matters.
- Works well under pressure.
- Must have good levels of grammar and spelling.
Medical Secretary – Your Questions Answered
Q1 – How much do medical secretaries earn UK?
The average salary in the UK for a medical secretary is £34,738. This is dependent on your experience and if you are applying for the public or private sector.
Q2 – What makes a good medical secretary?
An efficient medical secretary will have good organisational skills, a good level of IT and typing skills, great customer service and effective communication skills.
Q3 – What qualifications do you need for a medical secretary?
There are no formal qualifications required for the role, but you will be required to be able to demonstrate the skills and qualities from the relevant section above.
Q4 – Who do medical secretaries work with?
Medical secretaries work with doctors from GP practices, or medical centres, hospitals and hospital departments, medical researchers, health service workers and private healthcare companies.
Q5 – What jobs can you get promoted to if you have been a successful medical secretary for a while?
There are number of options open for experienced and successful medical secretaries. You could be promoted to the roles of administration manager or practice manager. With the right skill set you could also move departments if you are working for a larger organisation such as the NHS.
Here's What People Are Saying...
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I have an interview tomorrow 🙈
UPDATE: I got the job offer.
THANKS Richard 👍
2 weeks ago (edited)
Thank you so much for this! Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.
1 month ago
I have an interview I'm so nervous 😭
Update: I GOT THE JOB
3 months ago (edited)
Thank you so much! I went today and got the job on the spot!
3 weeks ago
THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
3 months ago
Thank you so much..i have an interview later...it helped a lot to boost my confidence.
1 week ago
I have an interview today ill update you on how i do :).
UPDATE: I GOT THE JOB THANK YOU!
5 days ago
The complaint steps literally saved me for my interview earlier, thank you!!:)
2 months ago
This is excellent !!
1 month ago
This is so helpful. Thank you so much for the tips and advice!
1 month ago
I got the job! Thank you!!
2 months ago
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