Prior to applying for this role, I read the job description carefully to ensure that I had the required qualities, skills, values and experience to meet the requirements of the position. As demonstrated in the following information, I believe that I can quickly become a valued member of the NHS team by applying my skills and work ethic to competently carry out the tasks required of me.
The main skills I have will allow me to quickly adapt to the role as I have extensive customer-facing experience. For many years I have been dealing with people in many different scenarios, including product and service queries and complaints. I have excellent communication skills, both verbal and written, and enjoy working within a team environment. My current role as a customer service advisor dictates that I always put the customer first and follow strict procedures and guidelines, ensuring I respect confidentiality whilst working to set goals and deadlines. I am highly organised, can remain calm under pressure and deliver my work on time to the highest standards. Over a number of years in the customer service industry for multiple companies, I have gained experience communicating with a diverse range of people, listening to their concerns and helping them with any service queries they may have. My work ethic and commitment ensure that all of my tasks are completed to the very highest standards. I also believe my previous experience is a perfect fit for this role as I consistently demonstrate respect, dignity, patience, and compassion and provide a service which aims to always exceeds the expectation of the customer.
I believe that the above strongly matches the job description and the NHS values, which set me apart, and is one of the reasons why I wish to apply. Another reason why I wish to apply for this role is because I believe my skills and strengths can contribute to the NHS and make a positive difference to the patients. Finally, I would like to apply is I am looking for a long-term opportunity, with a professional and established organisation which matches my values, and promotes opportunities for advancement and development.
In summary, I feel that my strengths, skills, experience and flexibility will be of benefit to the team and the wider NHS. If I am successful in my application, I would be very proud to represent the NHS and be able to demonstrate my skills and qualities to benefit the patients and work towards achieving the objectives of the organisation.