south western interview questions

31 South Western Railway Interview Questions and Answers

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Here’s the FULL LIST of SOUTH WESTERN RAILWAY INTERVIEW QUESTIONS:

Q1. Why do you want to work for South Western Railway?

SUGGESTED ANSWER

“As a frequent customer of SWR’s services myself, I have always been impressed by the high standards of service I have received from your staff. I am also impressed with your company’s values, ethics, customer focus, and forward-thinking approach. For example, after viewing your website in-depth, I came across your ‘delivering a sustainable future plan’, which demonstrates continuous improvement. This aims to enable people to have access to sustainable and environmentally friendly travel, which ultimately aims to reduce the number of car journeys being made. The strategy also embraces new innovative technology to deliver more efficient and convenient solutions for your customers. This demonstrates a real commitment to improving the customer environment on the organisation’s services. I want to work for such a company because I can bring the same dedication and high standards to the team. I also understand that your commitment to reducing your environmental impact is on track, and you aim to be net-zero by 2050. You also operate an environment management system across much of the UK which aims to protect the environment and respond to any environmental changes. South Western Railways strong reputation among its customers and its values and ethics mean I will be a part of a company actively seeking to make a positive difference in people’s day-to-day lives. Therefore, I would be immensely proud to work for SWR in this role. “

SUGGESTED ANSWER:

SWR is part of the UK’s largest transport network FirstGroup, which includes FirstRail and FirstBuses. The bus services include First Bus, Aircoach and First Travel Solutions operating in various locations around the UK. The rail services in the UK, apart from SWR include Hull Trains, Great Western Railway, Avanti West Coast, Transpennine Express, Evo Rail and Lumo. South Western Railway employs over 5,000 people in varied and essential roles to ensure the rail network efficiently operates over 1,500 services every day. The company also demonstrates a number of values: ‘Committed to our customers’, ‘Dedicated to Safety, ‘Supportive of Each Other’, ‘Accountable and always do the right thing’ and ‘Setting the highest standards. I also share these values, and if I am successful with my application, I will look forward to demonstrating these values in my role to support my colleagues and provide a professional and first-class service to the customers.”

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South Western Railway Job Description and Key Tasks


SWR is dedicated and committed to its five core values in everything which they do. South Western Railway takes pride in its professional service and strives for continuous improvement with all of its services. SWR has a superb reputation within the rail industry and will only choose individuals who exemplify the company’s five fundamental values: committed to our customers, dedicated to safety, supportive of each other, accountable, and always doing the right thing and setting the highest standards. Prior to your interview with South Western Railway, you should explore how you reflect these fundamental principles.

Key Skills required to work for South Western Railway

  • World-class customer service skills.
  • Confident communicator, both verbal and written.
  • Able to retain large amounts of information.
  • Efficient problem solver.
  • Able to make difficult decisions.
  • Copes well working under pressure.
  • Show high levels of attention to detail at all times.
  • Enjoy working with others.
  • Passionate about helping others.
  • Always seeks to promote the organisation in a positive light.
  • Shows professionalism at all times.
  • Strictly Follow rules and procedures.

Top Tips For Passing Your South Western RailwayInterview!

Top Tips for passing your South Western Railway Interview:

Tip 1: Ensure you have a full understanding of the core values & code of ethics of SWR and ensure your answers match both the values and ethics. These will easily be found on the SWR website, where you will also find other information about the organisation.

Tip 2: During the interview, you will be asked about your experience in providing services based on the role you are applying for. For example, if you are applying for a   customer service role, you will have to provide an example of where you provided excellent customer service. We recommend you have at least three different examples you can choose from.

Tip 3: On the flip side of Tip 2, you will most likely be asked to provide an example where you dealt with a customer complaint and what you did to resolve the complaint. Make sure the resolution was a positive one!

Tip 4: One key question you will be asked is ‘Tell us about yourself’. When answering this question, it is vital to focus on the relevant skills of the job and not what you like to do in your free time! Ensure you include any keywords which relate to the key skills of the role you are applying to and the values of Southeastern. Be sure to include any academic and professional achievements.

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