28 Southeastern Interview Questions and Answers

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Here’s the FULL LIST of SOUTHEASTERN INTERVIEW QUESTIONS:

Q1. Tell me about yourself?

SUGGESTED ANSWER:

Thank you for inviting me to be interviewed for this position today. Throughout my career, I have developed a variety of transferrable skills and experience that I believe will enable me to excel in this role. I am a highly positive and effective employee who thrives in customer-focused environments. During my time in previous roles, I learnt to fully understand the importance of consistently maintaining high standards of customer satisfaction. Without the customer, there would be no company, so it is important that every member of the team works towards providing a high level of service. I have a proven track record of delivering passionate customer service, being an excellent communicator, and being adaptable when under pressure.

I can also be relied upon to I can to follow the necessary safety protocols and regulations at all times, and I would never put myself or others in any danger whatsoever. Outside of work, I am driven by my family, who are fully supportive of my career, and they would support the variety of shift work that can be required from the role. I also enjoy hobbies such as going to the gym, where I can maintain healthy fitness and concentration levels. If you employ me in this position, I will be a reliable, customer-driven, and safety-conscious employee who will be proud to represent the high standards of Southeastern and deliver excellent service for your customers.”

SUGGESTED ANSWER

“As a frequent customer of Southeastern’s services myself, I have always been impressed by the high standards of service I have received from your staff. I am also impressed with your company’s values, ethics, customer focus, and forward-thinking approach. For example, after viewing your website in-depth, I came across your ‘service quality regime’, which demonstrates continuous improvement. This seeks to identify areas for improvement within the organisation which will provide a better service for the customer and will help to ensure an efficient and professional service for many years to come. You have also made major improvements in recent times by investing your profits in regenerating a number of your stations, investing over £15.0 million on four stations alone. This demonstrates a real commitment to improving the customer environment, not only on the train but at the station too. I want to work for such a company as I believe I can bring the same dedication and high standards to the team. I also understand that your commitment to reducing your environmental impact is on track, and have achieved ISO 14001 environment management system.  Three-quarters of your trains include a technology called ‘regenerative braking. This regenerates energy when the trains brake, and the energy generated by this is fed back into the system to power other trains. This ultimately provides passengers with a healthier and better travelling experience. Southeastern’s strong reputation from its customers and its values and ethics mean I will get to be a part of a company that is actively seeking to make a positive difference in people’s day-to-day lives. Therefore, I would be immensely proud to work in for Southeastern in this role.”

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Southeastern Job Description and Key Tasks


Southeastern is dedicated and committed to its three core values in everything which they do. Southeastern takes pride in its professional service and strives for continuous improvement with all of its services. Southeastern has a superb reputation within the rail industry and will only choose individuals who exemplify the company’s three fundamental values: we care passionately about our people and passengers, we make the difference together, and we aim to be the best. Prior to your interview with Southeastern, you should explore how you reflect these fundamental principles.

Key Skills required to work for Southeastern

  • World-class customer service skills.
  • Confident communicator, both verbal and written.
  • Able to retain large amounts of information.
  • Efficient problem solver.
  • Able to make difficult decisions.
  • Copes well working under pressure.
  • Show high levels of attention to detail at all times.
  • Enjoy working with others.
  • Passionate about helping others.
  • Always seeks to promote the organisation in a positive light.
  • Shows professionalism at all times.
  • Strictly Follow rules and procedures.

Top Tips For Passing Your Southeastern Interview!

Top Tips for passing your Southeastern Interview:

Tip 1: Ensure you have a full understanding of the core values & code of ethics of Southeastern and ensure your answers match both the values and ethics. These will easily be found on the Southeastern website, where you will also find other information about the organisation.

Tip 2: During the interview, you will be asked about your experience in providing services based on the role you are applying for. For example, if you are applying for a   customer service role, you will have to provide an example of where you provided excellent customer service. We recommend you have at least three different examples you can choose from.

Tip 3: On the flip side of Tip 2, you will most likely be asked to provide an example where you dealt with a customer complaint and what you did to resolve the complaint. Make sure the resolution was a positive one!

Tip 4: One key question you will be asked is ‘Tell us about yourself’. When answering this question, it is vital to focus on the relevant skills of the job and not what you like to do in your free time! Ensure you include any keywords which relate to the key skills of the role you are applying to and the values of Southeastern. Be sure to include any academic and professional achievements.

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28 SOUTHEASTERN QUESTIONS AND ANSWERS WORKBOOK

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