21 Stakeholder Management
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Q1. What is stakeholder management?

SUGGESTED ANSWER:

“When my friends and family ask me this, I always compare stakeholder management to the likes of hosting a large dinner party! You want to make sure that each and every one of your guests is happy, comfortable, and heard. The same rings true for stakeholder management. In project management, it’s important to establish trusting relationships with all parties involved by being aware of their needs, being open with them, and involving them in the decision-making process. Each stakeholder’s interests are taken into account and in line with the objectives of the project, thanks to a delicate balance of trust, understanding, and collaboration. We can collaborate effectively and produce amazing results if we foster a positive and inclusive environment.”

SUGGESTED ANSWER

SITUATION: In my last role as a project manager, I dealt with challenging stakeholders for a software development project. A new mobile application was created as part of the project with the goal of increasing user engagement and the overall customer experience.

The representatives from various departments within the organization, who had varying expectations and priorities, were the challenging stakeholders in this scenario. Some of them were adamant about particular features they wanted to have in the app, but others were worried about the project’s schedule and finances being over budget.

TASK: It was my task to keep the project on track and manage all of the stakeholders’ expectations.

ACTION: To do this, I communicated regularly with all stakeholders, keeping them abreast of updates, but also spending a lot of time listening to them to understand their concerns. I resolved any conflicts by facilitating discussions and finding compromises. I found that by finding common goals and using data and metrics to back up decisions, I was able to involve the stakeholders throughout and gain their support. In addition, I think being honest about the limitations of the project to manage expectations was also key.

RESULT: In the end, I was able to manage the difficult stakeholders and keep the project on track by implementing these strategies. The mobile application was completed on schedule, met the primary goals of the organization, and was well-received by stakeholders and end users.

I am the type of person who will always display strong interpersonal skills and listen to all, as I know the value of diverse input. However, I will always keep the project on track and utilize my stakeholder management skills.”

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Stakeholder Management Interview – Job Duties and Person Specification


Stakeholder management is working with company stakeholders to involve and update them in processes ensure their needs are being met by the company.

A stakeholder is an individual or group that is invested in a company or organization for various reasons. These can be internal stakeholders (within the company), for example: staff, investors and management, or it can be external stakeholders (outside of the company), for example: customers, suppliers and government.

Stakeholder Management involves managing all types of stakeholders. Typical responsibilities for Stakeholder Managers include setting up and attending regular meetings with stakeholders to inform them of project progress, facilitating stakeholder input into projects, being a first port of call for stakeholders and answering any questions they may have, working closely with project management and delivering clear statistics to stakeholders. Whilst there are no specific criteria of qualifications candidates must meet to be a Stakeholder Manager, a relevant university degree (for example Project Management) is likely to be required, as well as relevant experience. In terms of salary, the average Stakeholder Manager’s salary range between £40,000 and £60,000 per year, however, this is dependent on region, company and candidate experience.

Key skills for a great Stakeholder Manager:

Excellent communication and interpersonal skills – Arguably the most important skill for this role, great communication is essential for meeting with stakeholders, answering any questions they may have giving them project updates as well as forming positive professional relationships with them.

Great company/project knowledge – In order to accurately and successfully keep stakeholders well informed of project developments, Stakeholder Managers must have a good knowledge of the project itself.

Good written skills – Stakeholder Managers must be able to successfully and professionally put together personalised stakeholder engagement plans as we as reports to present to stakeholders.

Confidence – Working in Stakeholder Management, you will work with a huge variety of people, both familiar and new, on a regular basis. In order to build working relationships and ensure stakeholders are well informed, you must be able to go into each meeting with confidence, making stakeholder trust that they are in good hands.

Organisational skills – Ensuring every stakeholder is regularly updated and offered the opportunity to contribute, ensuring each stakeholder’s needs are being met and ensuring that all data and statistics presented to stakeholders are well presented and easy to interpret.

Integrity and transparency – It is important for Stakeholder Managers to always be honest and upfront will all stakeholders.

STAKEHOLDER MANAGEMENT INTERVIEW TIPS!

STAKEHOLDER MANAGEMENT INTERVIEW TIP #1

Do your research! Ahead of your interview we recommend throughly researching the company you are applying for. In particular, we recommend learning about the history of the business, their mission and core values as well as and recent new publications in which they feature. All this information will help you to formulate an excellent answer to the common question `’Why do you want to work for us?” and shows that you are passionate about the company.

STAKEHOLDER MANAGEMENT INTERVIEW TIP #2

Expect to be asked a variety of behavioural questions throughout the interview. This means answering questions that assess how you have performed in previous situations. Questions such as “Tell me about a time when you have used excellent communication skills to convey a message” and “Tell me about a time when you worked with a difficult stakeholder” are both examples of Stakeholder Management behavioural interview questions.

STAKEHOLDER MANAGEMENT INTERVIEW TIP #3

It is crucial that you display excellent interpersonal and communicational skills throughout your interview. These are two of the most important skills someone in Stakeholder Management can have and therefore the hiring managers will be looking out for them.

STAKEHOLDER MANAGEMENT INTERVIEW TIP #4

Ahead of attending you interview make sure you are wearing a smart, clean and professional outfit and they you appear well presented. Firstly this shows you are serious about wanting the role, but seconding in any stakeholder facing role you must appear professional at all times at you are representing the company to it’s stakeholders.

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