21 TRAIN CONDUCTOR Interview Questions and Answers

Pass YOUR interview at the first attempt!

Here’s the FULL LIST of TRAIN CONDUCTOR INTERVIEW QUESTIONS:

Q1. Tell me about yourself and why you think you could excel as Train Conductor?

SUGGESTED ANSWER:

Thank you for inviting me to be interviewed for this Train Conductor position today. Throughout my career, I have developed a variety of transferrable skills and experience that I believe will enable me to excel as a Train Conductor. I am a highly positive and effective employee who thrives in customer-focused environments.

During my time in previous customer service roles, I learnt to fully understand the importance of consistently maintaining high standards of customer satisfaction. Without the customer there would be no company, so it is important that every member of the team works towards providing a high level of service.

I have a proven track record of delivering a great service, being an excellent communicator and adaptable, whilst always being safety-conscious at all times. I have previously obtained a health and safety certification, and therefore, I can be relied upon to perform all procedures relevant to the codes of conduct and will not put myself or others in any danger whatsoever.

Outside of work I am driven by my family who are fully supportive of my career and the variety of shift work that comes with the job. I enjoy hobbies such as going to the gym where I can maintain healthy fitness and concentration levels. If you employ me in this position, I will be a reliable, driven, and safety conscious Train Conductor who will be proud to represent your brand and deliver excellent customer service for your customers.”

Q2. Why do you want to work for our Train Operating Company?

SUGGESTED ANSWER

I have been looking at a number of TOCs and I have been especially impressed with your company’s values, ethics, customer focus, and forward-thinking approach.

The ‘Meet the Managers’ programmegives passengers the chance to meet Senior Managers and Directors and talk with them about the service. This demonstrates a high level of customer focus and care and I want to work for such a company as I believe I can bring the same high standards to the team.

I also understand that, over the next two years, your TOC aims to create a company that not only looks and feels different, but provides passengers with a better travelling experience.

I believe that, whilst working with your organisation, I would have excellent career opportunities and therefore, be very happy in my role as a Train Conductor.”

Q3. Can you tell us about a situation when you have had to work under pressure?
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Q4. What hours are you available to work?
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Q5. What past experience do you have that will help you in the role of a Train Conductor?
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Q6. How can you be an asset to our company in the role of a Train Conductor?
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Q7. How would you deal with a difficult customer?
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Q8. Tell me about a time when you provided excellent customer service.
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Q9. Why do you want to leave your job?
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Q10. What can you tell us about the role of a Train Conductor?
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Q11. What’s your biggest weakness?
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Q12. Tell me about a time when you managed multiple tasks all at once.
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Q13. Describe a situation when you had to overcome an obstacle to complete a task.
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Q14. How do you perform within a team?
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Q15. Describe a time you disagreed with a co-worker or manager and what was the outcome?
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Q16. Tell me about a time when you demonstrated flexibility at work.
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Q17. Tell me about a time you made a mistake at work. What was the mistake and how did you respond?
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Q18. Describe a time when you worked alone on a project or task for a long period of time?
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Q19. Where do you see yourself in 5 years' time?
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Q20. Provide an example of a safety-related task you have had to perform.
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Q21. That’s the end of your Train Conductor interview. Do you have any questions?
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Train Conductor Job Duties and Person Specification


Train Conductors, also known as guards or train crew, make sure that rail passengers have paid their fare, and are safe and comfortable during their journey.

As a conductor, your day-to-day duties would include:

  • Checking the carriages are clean before the start of a journey.

  • Making sure equipment, doors and controls are working properly.

  • Walking through carriages during the journey, checking tickets and travel documents.

  • Answering passengers’ questions about routes, arrival times and connections.

  • Making announcements over the public address system.

  • Making sure passengers get on and off the train safely.

  • Dealing with unexpected delays or emergencies, for example a passenger falling ill.

  • You would also write reports, detailing any delays or incidents that occur during each journey.

Skills and knowledge

  • Excellent customer service skills.

  • A pleasant manner and smart appearance.

  • A good understanding of rail regulations, safety procedures, fares and timetables.

  • A clear speaking voice for making passenger announcements.

  • The ability to accept responsibility and work without supervision.

  • The ability to deal professionally with upset or angry passengers.

  • Good maths skills for handling cash and payments.

  • A willingness to work flexibly.

Top Tips For Passing Your Train Conductor Interview!

Tips for Passing your Train Conductor Interview:

TIP 1: Focus on Safety. Throughout your Train Crew interview you should refer to your understanding of the importance of safety on numerous occasions, you must get across that you are strict follower of rules and procedures and any legal guidelines and procedures. It is vital to your success in the interview that you can demonstrate you are a safety conscious person.

TIP 2: Thoroughly read the job description and ensure that you can relate to all of the skills and qualities required to undertake the role of a Train Conductor. The job description is your “blueprint” to understanding the role and what you need to say in your interview!

TIP 3: Ensure you prepare multiple answers for all of the most common Train Conductor/Guard questions you may be asked. You must ensure that all answers include experiences or situations that back up the skills and qualities you say you have. Do not answer any questions on what you would do if you were in this position.

TIP 4: Dress for success. First impressions count and as a Train Conductor, you will be working face-to-face with the TOC’s customers. You must remember you are representing your employer, so it is essential that you are presentable during your interview to make a good first impression.

TIP 5: Make sure you research the TOC thoroughly before attending your interview. The best way to do this is to visit their website and social media pages. See what positive news is currently mentioned, any notable awards they have recently one, and other positive talking points that you can mention throughout your interview. 

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