SAMPLE INTERVIEW QUESTION
Train Operating Companies employ many people in different roles from Conductors to platform staff and from ticket ofﬁce staff to caterers.
In fact it is not uncommon for thousands of people to work for one particular TOC. Therefore, it is essential that every member of the team works together in order to achieve the ultimate goal of providing a high quality rail service.
The recruitment staff will want to be certain that you can work effectively as part of a team, which is why you may be asked questions that relate to your team working experience.
When responding to this type of question use the following format for structuring your response:
S – Tell the interviewer what the SITUATION was that you were involved in. Make sure the situation is a genuine one and one where you took action!
T – Tell the interviewer what TASK you had to undertake and also what tasks other people did too.
A – Now tell the interviewer what ACTION you took specifically and also what action other people took as part of the team. It is advisable to say that you volunteered to take action as opposed to being told by a supervisor or a manager.
R – Finally, tell the interviewer what the RESULT was following your actions. Try to provide details of any POSITIVE ACTION you took!
For those people who want to become a train driver the selection process presents a considerable challenge. The main reason for this is simply because the competition is fierce. Having said that, the vast majority of people who apply will fail at the first hurdle, simply because they have not prepared themselves fully.