Section A - Terms and Conditions of Supply

Terms and Conditions The Seller

1. Seller

The Seller is How2Become Ltd. Registered in England and Wales at Companies House No. 05420513. Registered Office How2Become Ltd, Suite 1, 60 Churchill Square Business Centre, Kings Hill, Kent. ME19 4YU.

Terms and Conditions Order Process

2. Order Process

2.1 Our display of products on our website is an invitation and not an offer to sell those goods to you.

2.2 An offer is made when you place the order for your products. However, we will not have made a contract with you unless and until we accept your offer.

2.3 We take payment from your card when we process your order and have checked your card details. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible.

A full refund will be given if you have already paid for the goods. It is our aim to always keep our website updated and all goods displayed, available.

2.4 If you enter a correct email address we will send you an order acknowledgment email immediately and receipt of payment. These are not an order confirmation or an order acceptance from us.

2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the goods you have ordered are dispatched from our premises to be delivered to the address you have given us.

2.6 The contract will be formed at the place of dispatch of the goods. All goods, wherever possible, will be dispatched within 24 hours of the order being placed, Monday to Thursday. If your order falls on a weekend or bank holiday, your order will be dispatched on the next available working day. All orders that are sent recorded delivery will require a signature. In the majority of cases, however, we will dispatch goods using Royal Mail’s standard First Class delivery service.

2.7 We do not file details of your order for you to access so please print out these terms and conditions and the order acknowledgment for your own record.

Terms and Conditions Payment

3. Payment

3.1 Payment may be made by any single one of the methods indicated on our website; we are unable to process orders with more than one method of payment.

3.2 You will be charged the current price for buying goods from our website at the date you place your order.

3.3 A delivery charge will be applied at checkout, please view our delivery charges.

3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.

Terms and Conditions Delivery

4. Delivery

4.1 We deliver to any UK address including most BFPO. We also offer delivery international delivery to most countries that the Royal Mail postal service ship to; this includes:

France, Germany, Spain, Sweden, Switzerland, United States, Australia, New Zealand, the EU States and Canada.

You will be required to pay an international postage surcharge for orders outside the UK. The international shipping surcharge is made available at checkout. If this is not selected and the full postage is not made we will contact you to inform you that the surcharge has not been paid. We will not dispatch your goods until the full postage amount is paid.

4.2 Orders may require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed.

If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted.

4.3 Orders are dispatched from our offices within 24 hours during normal working hours of the order being received. All orders are dispatched via Royal Mail and can between 1-5 days to arrive dependant on the delivery option selected during checkout. All orders placed on a Friday after 1pm will not be processed until the following Monday.

4.4 If your order fails to arrive due to an incorrect/misspelled address when you placed your order, we cannot be responsible for this error. If the item is returned to us from our courier, we will resend you order – subject to an additional postage fee. If the order is deemed lost due to an incorrect/misspelled address, we cannot be held responsible for this and the full package price will be required if a replacement is required.

Terms and Conditions Returns

5. Cancellations and Returns

5.1 If, for any reason, you wish to do so you have the right to cancel any order you have placed. Where the goods have been delivered to you, you may cancel them up to 7 working days, starting from the day after the goods were received, in line with the Consumer Protection (Distance Selling) Regulations.

It is advisable that all items returned are sent Recorded Delivery for your own protection as we cannot be responsible for goods lost in transit. In the unlikely event you are not satisfied with your purchase or there is a fault with the product, please return your order, along with a covering note with the following details:

– Order ID / Transaction ID

– A clear explanation of why the product is being returned

– Full name & Address

– Contact Number

Goods returned for refund must be in ‘as new’ saleable condition. Once the seal is broken on a product, it is no longer in a resalable condition and therefore cannot be returned. Once the item has been registered, it is no longer in a resalable condition and therefore cannot be returned. Goods returned for refund will be remotely disabled so you will not be able to continue to use them even if installed on your PC. In line with the Consumer Contracts Regulations, there are some goods you can’t return if you simply change your mind, these include, but are not limited to, CDs, DVDs or software if you’ve broken the seal on the wrapping.

The refund policy does not apply to downloadable products or course bookings.

5.2 When ordering download products, please ensure you have ordered the correct product as due to the nature of download products, they cannot be returned. We are unable to refund downloadable products.

5.3 If you are unable to attend your scheduled course booking you can contact us within 5 days of the commencement of your course to arrange an alternative date. Please note we can only allow you to reschedule on 1 occasion. We are unable to offer an alternative course date free of charge, if you do not notify us of your intention to attend the course by the 5-day deadline or if you have already rescheduled previously.

The following procedures for returning unwanted goods will apply:

5.4 You can email our Online Customer Services Team at [email protected] If you have contacted us to cancel before delivery of your goods, though your order will have been cancelled, normally delivery cannot be interrupted (except possible if cancellation takes place within 30 minutes of order). Please refuse any delivery of cancelled goods or return them to us. Good must be returned to:

How2Become Ltd

Suite 1

60 Churchill Square Business Centre

Kings Hill

Kent

ME19 4YU

Please include your order number, name and email address with any returned goods. We advise that you send any returned goods recorded delivery.

Terms and Conditions Online Testing Suite

6. ONLINE TESTING SUITES AND FREE 30 DAY ACCESS

6.1 Many of our packages include 30 days free online psychometric testing or training videos. To access the testing suite you will need to login to http://www.how2b.com/login.php with your username and password that is sent to you immediately after purchase. This will be provided on completion of payment.

After the 30 days has passed, access is then charged at the rate indicated at the bottom of the webpage or at checkout. You are able to cancel at any point before the 30 days free trial ends by submitting written request via email to [email protected] or by letter to HowBecome Ltd, Suite 1, 60 Churchill Square, Kings Hill, Kent ME19 4YU. If you wish to cancel a subscription, you must inform us of your intent with at least 48 hours before your next month’s renewal date begins to avoid being charged.

The online testing is provided on a monthly basis with no minimum contract and can be cancelled at any point by providing written notice in the format stated above. Please be aware, if you attempt to cancel via the unsubscribe links in our emails, this will only unsubscribe you from general correspondence and newsletters, ie special offers etc, and you will continue to be charged. These terms also apply to our Jobs Alerts Service.

If you have purchased an online How2Become course through the website Reed.co.uk, you are entitled to a 14-day refund period as long as the course hasn’t been accessed. To cancel a course purchased through Reed, please contact their customer support or email us at [email protected]

Section B - Terms of Website Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

Terms of website use

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.How2Become.com (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
  • Our Cookie Policy, which sets out information about the cookies on our site.

If you purchase goods from our site, our Terms and conditions of supply (Section A above) will apply to the sales.

Information about us

www.How2Become.com is a site operated by How2Become Ltd (“We”). We are registered in England and Wales under company number 05420513 and have our registered office at Suite 01, 60 Churchill Square, Kings Hill, Kent, ME19 4YU. Our main trading address is Suite 01, 60 Churchill Square, Kings Hill, Kent, ME19 4YU. Our VAT number is 872132536.

We are a limited company.

Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected]

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply (Section A above).

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us [and other users of the Site] a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next paragraph (Rights you licence).

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users on our site do not represent our views or values.

You are solely responsible for securing and backing up your content.

Rights you licence

When you upload or post content to our site, you grant the following licenses:

  • A worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the services provided by our site and across different media and to promote the site or services; and
  • A worldwide, non-exclusive, royalty-free, transferable licence to allow third parties to use the content for their purposes.

We will only ever use your materials to carry out your instructions to us – unless, very exceptionally, a court or other regulator orders us to disclose them.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of content on our site other than that set out above, please contact [email protected]

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

To contact us, please email [email protected]

Thank you for visiting our site.

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS

This website contains public sector information licenced under the Open Government Licence v3.0. © Crown copyright.