The Seller is How2Become Ltd. Registered in England and Wales at Companies House No. 05420513. Registered Office How2Become Ltd, Suite 14, 50 Churchill Square Business Centre, Kings Hill, Kent. ME194YU.
2. Order process
2.1 Our display of products on our website is an invitation and not an offer to sell those goods to you.
2.2 An offer is made when you place the order for your products. However, we will not have made a contract with you unless and until we accept your offer.
2.3 We take payment from your card when we process your order and have checked your card details. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible.
A full refund will be given if you have already paid for the goods. It is our aim to always keep our website updated and all goods displayed, available.
2.4 If you enter a correct email address we will send you an order acknowledgment email immediately and receipt of payment. These are not an order confirmation or an order acceptance from us.
2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the goods you have ordered are dispatched from our premises to be delivered to the address you have given us.
2.6 The contract will be formed at the place of dispatch of the goods. All goods, wherever possible, will be dispatched within 24 hours of the order being placed, Monday to Thursday. If your order falls on a weekend or bank holiday, your order will be dispatched on the next available working day. All orders that are sent recorded delivery will require a signature. In the majority of cases, however, we will dispatch goods using Royal Mail’s standard First Class delivery service.
2.7 We do not file details of your order for you to access so please print out these terms and conditions and the order acknowledgment for your own record.
3.1 Payment may be made by any single one of the methods indicated on our website; we are unable to process orders with more than one method of payment.
3.2 You will be charged the current price for buying goods from our website at the date you place your order.
3.3 A delivery charge will be applied at checkout, please view our delivery charges.
3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.
4.1 We deliver to any UK address including most BFPO. We also offer delivery international delivery to most countries that the Royal Mail postal service ship to; this includes:
France, Germany, Spain, Sweden, Switzerland, United States, Australia, New Zealand, the EU States and Canada.
You will be required to pay an international postage surcharge in addition to the initial postage payment. As soon as we receive your order, we will contact you to inform you of the international postage surcharge if it has not been paid, the option to pay the international shipping surcharge is made available at checkout. We will not dispatch your goods until the full postage amount is paid.
4.2 Orders may require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed.
If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted.
4.3 Orders are dispatched from our offices within 24 hours during normal working hours of the order being received. All orders are dispatched Royal Mail first class delivery and can take up to 2-3 days to arrive. If our order is placed on a Friday it may not be dispatched until the following Monday.
4.4 If your order fails to arrive due to an incorrect/misspelled address when you placed your order, we cannot be responsible for this error. If the item is returned to us from our courier, we will resend you order - subject to an additional postage fee. If the order is deemed lost due to an incorrect/misspelled address, we cannot be held responsible for this and the full package price will be required if a replacement is required.
5. Cancellation and returns
5.1 If, for any reason, you wish to do so you have the right to cancel any order you have placed. Where the goods have been delivered to you, you may cancel them up to 7 working days, starting from the day after the goods were received, in line with the Consumer Protection (Distance Selling) Regulations.
It is advisable that all items returned are sent Recorded Delivery for your own protection as we cannot be responsible for goods lost in transit. In the unlikely event you are not satisfied with your purchase or there is a fault with the product, please return your order, along with a covering note with the following details:
- Order ID / Transaction ID
– A clear explanation of why the product is being returned
– Full name & Address
– Contact Number
Goods returned for refund must be in ‘as new’ saleable condition. Once the seal is broken on a product, it is no longer in a resalable condition and therefore cannot be returned. Once the item has been registered, it is no longer in a resalable condition and therefore cannot be returned. Goods returned for refund will be remotely disabled so you will not be able to continue to use them even if installed on your PC. In line with the Consumer Contracts Regulations, there are some goods you can't return if you simply change your mind, these include, but are not limited to, CDs, DVDs or software if you've broken the seal on the wrapping.
The refund policy does not apply to downloadable products or course bookings.
5.2 When ordering download products, please ensure you have ordered the correct product as due to the nature of download products, they cannot be returned. We are unable to refund downloadable products.
5.3 If you are unable to attend your scheduled course booking you can contact us within 5 days of the commencement of your course to arrange an alternative date. Please note we can only allow you to reschedule on 1 occasion. We are unable to offer an alternative course date free of charge, if you do not notify us of your intention to attend the course by the 5-day deadline or if you have already rescheduled previously.
The following procedures for returning unwanted goods will apply:
5.4 You can email our Online Customer Services Team at firstname.lastname@example.org. If you have contacted us to cancel before delivery of your goods, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please refuse any delivery of cancelled goods or return them to us. Good must be returned to:
50 Churchill Square Business Centre
Please include your order number, name and email address with any returned goods. We advise that you send any returned goods recorded delivery.
6. Online Testing Suites and Free 30 Day Access
6.1 Many of our packages include 30 days free online psychometric testing or training videos. To access the testing suite you will need to login to http://www.how2b.com/psychtest/login.php with your username and password that is sent to you immediately after purchase. This will be provided on completion of payment.
You also have the option to remove the free 30 days access at checkout. Simply deselect the free option by clicking the ‘X’ next to the product description.
After the 30 days has passed, access is then charged at the rate indicated at the bottom of the webpage or at checkout. You are able to cancel at any point before the 30 days free trial ends by submitting written request via email to email@example.com or by letter to HowBecome Ltd, Suite 14, 50 Churchill Square, Kings Hill, Kent ME194YU. If you wish to cancel a subscription, you must inform us of your intent with at least 48 hours before your next month's renewal date begins to avoid being charged.
The online testing is provided on a monthly basis with no minimum contract and can be cancelled at any point by providing written notice in the format stated above. Please be aware, if you attempt to cancel via the unsubscribe links in our emails, this will only unsubscribe you from general correspondence and newsletters, ie special offers etc, and you will continue to be charged. These terms also apply to our Jobs Alerts Service.
If you have purchased an online How2Become course through the website Reed.co.uk, you are entitled to a 14-day refund period as long as the course hasn't been accessed. To cancel a course purchased through Reed, please contact their customer support or email us at firstname.lastname@example.org.
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS
This website contains public sector information licenced under the Open Government Licence v3.0. © Crown copyright.