How to Become a Police Communications Officer in 2024

The complete guide to unlocking and passing the UK Police Communications Officer process.

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How to Become a Police Communications Officer in 2024

The complete guide to becoming a police communications officer.

“Great source of information especially on how to complete the application form. Highly recommended.” – How2Become customer

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Start preparing now 👉


The role of a Police Communications Officer requires an ability to remain calm during stressful and difficult situations. There are approximately 80,000 emergency calls every day in the United Kingdom, and the police force utilise highly trained Communication Officers to professionally answer these calls and provide a sufficient response to those in need.

Our immediate download 100-page insider career book will teach you how to pass the entire police communications officer selection process; from tips on passing the application form, through to sample call handler tests and interview questions. Explore the following information to discover what the role involves, and how to better your chances of success by preparing for the entire selection process.

How To Become A Police Communications Officer (999 Call Handler) - Immediate Download

The Police Communications Officer Selection Process

The selection process will normally consist of the following elements:

Police Selection Process Stage 1 Job Application Form

Stage 1 – Completion of the competency-based application form

The application form is the first stage of selection. You will normally be required to complete the form online and it should be your priority to ensure that you match the assessable competencies that are relevant to the role.

Some police forces will also require you to complete an Online Situational Judgement Test as a means to sift out applicants who do not match the values and qualities required to join the police.

Stage 2 – Police Communications Officer Assessment Centre

During the assessment centre, you will undergo a series of tests that will gauge your ability to carry out the role effectively. In particular, you will need to undergo a Call Handling Test. This test involves listening to an audio extract of an incident, whilst typing and taking down relevant facts and information. The test does not require you to write down all of the information about the incident, but it will be your job to extract all of the ‘relevant’ information. Therefore, it is up to you to determine what constitutes as being ‘relevant’. You will also be assessed on your typing skills. Whilst it can vary, a general rule of 26-words per minute is usually the minimum requirement for Communication Officers.

Police Selection Process Stage 3 Final Interview and Vetting

Stage 3 – interview

During the interview you will be asked a series of competency-based questions such as:

Q. Can you give an example of when you have effectively dealt with a difficult and stressful situation?

Q. Can you give an example of when you have communicated with someone who was either upset or stressed?

In addition to these situational interview questions, you may also be required to answer more generic and motivational questions. These include examples such as:

Q. Why do you want to become a Police Communications Officer?

Q. How do you think working shifts will affect your personal and social life?

Stage 4 – Vetting and medical

The final stages of selection involve a medical, background checks, and vetting. A number of background checks will be undertaken and any employers in the previous three years will be contacted for references.

vetting and medical
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As a Police Communications Officer, you will be required to perform the following duties:

  • Answer 999 emergency calls in a specified time frame;
  • Obtain relevant and specific information in relation to the call as soon as possible in order to determine the correct response required;
  • Keep the caller calm so that they can provide you with all of the important facts about the incident;
  • Deploy relevant resources to the location of the incident and deploy back-up resources if required;
  • Liaise with police officers who are ‘on the ground’ and provide support and additional information when necessary.

Of course, the above duties is not an exhaustive list. These are only some of the key duties of the role of a Communications Officer. However, the duties mentioned do offer an excellent overview of what candidates can expect from this role. Furthermore, because the 999 call handling service operates 24-hours a day; 365 days per year, operatives are required to work irregular shift patterns to maintain the operation of this important public service.


How To Become A Police Communications Officer (999 Call Handler) - Immediate Download

We guarantee that these online resources will teach you how to navigate the different elements of the selection process. The package contains the latest recruitment information, sample tests, and interview questions which will guide you through each of the different elements of selection, including the application form, the assessment centre, the interviews.

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How To Become A Police Communications Officer (999 Call Handler) - Immediate Download

We guarantee that our How To Become a Police Communications Officer online resources will teach you how to navigate the different elements of the selection process successfully. The package contains the latest recruitment information guiding you through each stage of the selection process, including the application form, the assessment tests, and the interview.

Start Preparing Now 👉

Police Communications Officer Interview Questions

Q. “Please provide an example of where you have worked as part of a team to achieve a difficult task.”

Tips for Structuring Your Response:

TIP 1: Try to think of a situation where you volunteered to work with a team in order to achieve a difficult task. It is better to say that you volunteered as opposed to being asked to get involved by another person.

TIP 2: Candidates who can provide an example when they achieved the task, despite the constraints of time will generally score higher.’

Sample Response Structure:

Pass the Police Call Handler Selection Process. First Time.

Crafted for everyone, no matter your skill level or background, this guide was made to help you achieve one goal: become a Police Call Handler.


How to Become a Police Officer Guide Features

Pass the Police Communications Officer Selection Process. First Time.

Crafted for everyone, no matter your skill level or background, this guide was made to help you achieve one goal: become a police 999 call handler.

Customer Success Stories

Having helped 1,000s of aspiring communication officers for over 16 years, it is no wonder our customers love us…

“Good book easy to read with some excellent pointers.” Lisa M – How2Become customer

“Great source of information especially on how to complete the application form. Highly recommended.” – How2Become customer

“Hasn’t got job – Yet!” – How2Become Customer

“The books and videos were fantastic…final interview last week and passed…” – Hilary. F. – TrustPilot

“This book is a great read. it covers every aspect of the selection process and testing. I have a test next week so look forward to the challenge.” – J M. – How2Become customer


Complete guidance to ensure you pass the ENTIRE Police Communications Officer recruitment process

How to Complete an Application Form Icon

Insider advice on how to complete the application form, including sample questions and answers

Application Form Answers Icon

Previously successful application form responses that you can use to develop your own winning application!

Revealed – avoid the common pitfalls that most applicants make (75% of people fail the application stage – don’t be one of them!)

How you will be assessed Icon

Discover exactly how you are assessed throughout the entire selection process (hint: understanding this will allow you to know exactly how the assessors want you to act at every stage)

Police Communications Officer interview questions and guidance on how to answer each one of them

What are competency-based questions, how to structure your responses, what keywords you MUST use, and how to impress when answering each of the 4 questions

Competencies Icon

A full breakdown of the competencies and cutting out the filler so you can memorise only what you NEED to know, making preparation a lot easier!

Written Test Questions and Answers Icon

Practice questions and sample answers for the various tests you will have to pass

Final Interview Questions and Answers Icon

Practice questions and answers for the interview – suitable for all England & Wales police forces

The importance of ensuring you meet the minimum eligibility requirements (and understanding the role of a police call handler – hint: you will need to demonstrate this!)

Why joining the police service as a call handler right now is a fantastic career choice

Training Icon

The training and probationary period that you will undergo when you join

Time-saving strategies and score-boosting methods verified by our panel of recruitment experts

Suitable for ALL England and Wales police forces



150-Page Interview Skills Insider’s Guide

FOR A LIMITED PERIOD ONLY we are able to give you our powerful 150+ page ‘Interview Skills’ online guide free of charge.  It is the perfect guide to help you prepare for the tough call handler interview!

Interview Skilss | Sample Interview Questions and Answers Guide How2Become
  • All of the most common (and not so common) interview questions you are likely to face broken down.
  • Full and detailed answers to every question – ensure you always have the perfect answer!
  • How to use the STAR method to come up with your own winning answers that match the experience, values, and skills the interview assessor is looking for.
  • Created by interview panel experts and packed full of insider advice.

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In order to become a competent Communications Officer, candidates will need to demonstrate the following key skills and qualities:


Some of the calls received can be distressing, especially when the caller is clearly distressed or shocked at what they have witnessed. It will be your job to keep them calm and obtain as much information about the incident as possible.


Whilst Communication Officers are required to listen carefully, they must also be able to verbally communicate concise and accurate information. This is because once they have obtained information relating to the call, they will have to pass on this information to uniformed patrols. If they convey inaccurate information, this can have severe consequences; for example if the wrong uniformed patrol are dispatched to the wrong address.


Whilst taking 999 calls, Communication Officers will have to extract information from the caller that is relevant to the incident. This requires a large degree of skill and appropriate training. You will be required to use probing questions and tactics during the calls in order to obtain the correct information.



You don’t just get advice on what to do. We will show you exactly HOW to pass the Police Communications Officer recruitment process.

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Your Guide To Success.

Our best-selling guide in a compact, accessible, online format to hold your hand throughout the entire police officer selection process.

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Frequently asked questions

Simply put, this training works and is proven to help people like you to successfully join the police as call handlers. As a lifetime access guide member, you will not only benefit from our 110-page downloadable guide (which has sold 1,000s of copies) but you’ll also get access to a dynamic portal of content that we update frequently with all the very latest information, practice material, and strategies that are helping people across England and Wales become police communications officers. With 1,000s of customers frequently thanking us for the career success we have helped them gain, and 16 years’ experience in providing recruitment and assessment centre training, you can rest assured knowing you are getting the best training material on the market.

This resource is designed to help anyone looking to become a communications officer with the police and conquer the gruelling selection process.

It is ideal for those just starting out at the application stage, who want an “over-the-shoulder” guide to passing each stage of the process.

If you have already begun the selection process, then you’ll be able to pick up this guide from the exact stage you are at and follow the step-by-step guidance to passing the assessment process, in-force interview, final interview, fitness tests, SJTs and more with winning confidence.

Whatever stage of the process you are at, you can be confident you’ll have all the strategies and tools you need to succeed. In summary, if you are asking yourself the question ‘How do I become a police operator in the UK’, this guide is your answer.

Yes! With the ‘How to Become a Police Communications Officer’ guide you will be able to access training that has been helping students successfully for over a decade.

At we like to do things a little differently. Instead of just giving you access to guides which explain how the selection process works, and what you need to do to pass, we teach you HOW to do it also. For example, we don’t just provide you with sample interview questions, we provide winning sample responses and step by step guidance on how to create your own successful answers. Whether you are thinking about applying, or you are half way through the selection process, this guide ‘hold your hand’ step-by-step. Here is a full list of everything you will get within this resource.

You will get unlimited access to all of the content contained within this resource with no time restrictions! We understand that applying can be a long and stressful experience, that is why we want to take away one less worry – you will get access whenever you need, whether its just for a week, or for a year, you will have full access to the ‘How to Become a Police Communications Officer’ guide whenever you need it. You will also access to all future updates we make to this guide, ensuring you are getting the latest guidance.

When we launched we wanted to ensure our content would help as many people as possible no matter where they are, and we are achieving just that! We sell our resources to every country in the world, with 1,000s of customers in the USA, UK, India, Australia, Africa and more! All of our content is either written or spoken in English, with the content designed to be as universal as possible unless otherwise stated. This guide is designed specifically for all England and Wales police forces. If you can’t see a guide you need in our huge catalogue, then just let us know and we will help if we can!

As soon as your order is complete you will be able to access all of the guides, training resources, and view the on-demand video via your How2Become account! You will also get an email providing your access instructions. You can use any smart phone, PC, Mac, or tablet to access your materials.

Yes, absolutely! We get 1,000s of testimonials and comments each month from those that have used our training thanking us for the help it has given them.

Having been creating recruitment guides for the last 16 years, we know how often selection processes change. In addition, with over 40 police forces across England and Wales, they all make adjustments to their recruitment criteria. That is why we keep close ties to those in the know and we regularly update our content. You will get the latest and best strategies to enable you to become a Police Communications Officer.





Firstly, these guides are created by us and our team of experts – we have all the answers to your questions and will help you succeed (like we’ve been doing for the last 16 years), we update our material frequently and you can contact us at any time with any questions you have.

Secondly, we provide exclusive bonuses with all our products that you won’t find anywhere else. These bonuses include free guides, powerful online testing suites and more!

Finally, our guides and training just work. Take a look at our TrustPilot page where you will see our rating of 4.9/5. There, our customers share their positive buying experiences and more importantly the time-saving success our resources have given them.

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