NHS Interview Questions and Answers: How To Pass an NHS Interview

NHS interview questions and answers are tough to pass!

Q1. Why do you want to work in the NHS?

3 Top Tips To Answering This Question

  1. Refer to the NHS values when answering this question. Ideally, you should do this for all the NHS interview questions and answers. 
  2. Explain how PATIENT CARE is something you are extremely passionate about. 
  3. Tell the panel you often hear people praising the NHS staff for the tireless work they do, and that you want to be part of that team.

Sample Answer

“I have set my sights on this role within the NHS for some time now and have thoroughly researched the organisation and the role to make sure I can perform to the high standards required.

I believe I can strive to achieve the NHS values and standards it sets itself and I am extremely passionate about patient care. There are many different roles within the NHS, and I feel my job would be to help the wider team achieve the goals that the NHS sets itself.

Despite the NHS often coming under pressure from external factors, I have heard nothing but great things about the staff, the organisation as a whole, and the tireless work everyone continues to carry out for its patients.

I enjoy working in a challenging environment and feel strongly I can cope with the pressures of the role. I believe that, if I am given the opportunity to work within the NHS in this role, you will be pleased with my performance and contribution to the organisation as a whole.”

Q2. What qualities do you have that would be a good fit for the NHS?

2 Top Tips To Answering This Question

  1. Again, refer to the NHS values when answering this question. When it comes to NHS interview questions and answers, this is crucial. 
  2. Use powerful and positive keywords and phrases within your response to this NHS interview question.

Sample Answer

“The qualities I have are many and varied, including an ability to work hard under pressure, a desire to provide a quality service, and a passion for delivering outstanding patient care. I am a hard worker, and someone who enjoys working as part of a team to achieve a common goal. I enjoy being busy at work, and I have a flexible approach that means I am able to cover extra shifts and help out at short notice as and when required.

I am a compassionate person who believes that everyone should receive the same level of treatment and the same quality service, regardless of who they are. I can also be trusted with confidential information and I fully understand the external pressures the NHS are under. Decisions that may be made within the NHS at times may not be popular amongst staff or patients, but they are done for the wider good of the organization.

Finally, I am a loyal and committed person who will work hard to learn the role quickly with a view to carrying out my role with consistency, professionalism and with a focus on quality patient care.”

Customer Service Interview Questions and Answers

Q3. Do you have any knowledge of NHS systems or processes?

3 Top Tips To Answering This Question

  1. Have a quick look at the NHS long-term plan (link to it in the description below the video).
  2. Mention the key points of the long-term plan and state everyone is working together to achieve the goal of the NHS.
  3. If you get the chance, visit the hospital or place you will be working at to find out more about how they operate. By doing this, you’ll gain a far better idea of how to deal with NHS interview questions and answers. 

Sample Answer

“Everyone in the NHS is working together as one and there is a long-term plan in place to make sure the NHS is fit for the 21st century.

Essentially, the NHS is looking to boost ‘out-of-hospital’ care, reduce pressure on emergency hospital services and staff, give people more control over their own health, digitally-enable primary and outpatient care whilst also moving to an Integrated Care System across the board. Of course, another key goal of the NHS is to make sure you are getting the most out of taxpayers’ investment in the NHS.

There is also a Health Systems Support Framework in place which incorporates a Five Year Forward View. Local health systems will need to move to a more proactive joined up care system which is wrapped around patients, as opposed to being an entirely reactive system.”

Q4. Describe a situation when you have had to adapt your approach to get your message across?

2 Top Tips To Answering This Question

  1. Use a SPECIFIC example when answering this question and use the S.T.A.R technique for structuring your answer.

  2. Use a situation where you had to be confident and resilient to get your message across.

Sample Answer

“In my previous job, I was responsible for delivering a difficult time-sensitive project for my line manager whilst working as part of a team.

It was my job to convince the team that my proposed method of working was the most effective. The majority of the team were opposed to my methods and they made their feelings clear within the initial team briefing.

Despite this, I was still confident that my method would work, and therefore I decided to change my approach to sell my ideas to the team. I took the time to sit down privately and individually with each member of the team to explain my idea. I felt this approach would be more effective, simply because it is easier to sell an idea to individuals than a group of people.

The end result was a success. I eventually got everyone within the team onboard and the project was delivered successfully, and on time.”

Q5. Can you give an example of when you achieved an NHS value in your career?

2 Top Tips To Answering This Question

  • There are a number of NHS values, and by living these values the NHS can ensure the best possible care for its patients.

  • Choose an example from any of the following:

    Working together for patients.
    Respect and dignity.
    Commitment to quality of care.
    Improving lives.
    Everyone counts.

Sample Answer

“In a previous job, a clearly upset and distressed customer came into the store to complain about how she had been mistreated by a member of our staff.

It was my job to ensure the customer was OK, investigate the issue and also resolve it to the satisfactory for the customer whilst operating within company guidelines.

I sat the customer down, made sure she was comfortable before asking her to explain the situation to me. She explained a member of staff had shouted at her unnecessarily whilst she was parking her car in the company car park and she felt threatened by his behavior. After investigating the complaint thoroughly, I reported the member of staff to my head of department, apologized to the customer and took steps to make sure the situation did not happen again.

When the customer arrived home, I telephoned her just to make sure she was still OK. The end result was the customer was looked after following the initial upsetting situation and I managed to make sure the same situation did not ever happen again.”


1). Why do you want to work in the NHS?

2). What qualities do you have that would be a good fit for the NHS?

3). What do you know about the NHS?

4). Do you have any knowledge of NHS systems or processes?

5). Describe a situation when you had to make a tough or difficult decision?

6). What, in your opinion, is the best thing about the NHS?

7). Can you give an example of when you achieved an NHS value in your career?

8). If a patient starts shouting at you, how would you deal with the situation?  

9). How do you feel this about seeing unpleasant sights?  

10). What is the NHS long-term plan and how do you think it would impact on your role?

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Learn to pass NHS interview questions and answers with our great tips.

2 thoughts on “NHS Interview Questions and Answers: How To Pass an NHS Interview

    • Jordan Cooke says:

      Hi Mercy,

      We’re so glad to hear you found this useful =]. We wish you the very best of luck with your application!


      The How2Become Team

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